Pure Indulgence - Carindale Concept (1961 reviews)

Comment

Calynne was amazing. By far the best Spa Therapist I have experienced in a long time. Her attention to my requests was spot on and her sincerity was wonderful. A beautiful firm touch. Kendall at reception was lukewarm and when I made my compliments of Calynne she did not thank me or say they would be passed on. There is no bathroom at this store which I cannot understand why. I had to walk quite a distance to the nearest one. This is unacceptable for a day spa. I would return for Calynne, the ambience and cleanliness needs attention.

Comment

I was disappointed tonight returning to a your salon after a little while. Whilst the therapist was absolutely lovely, I felt the quality of the wax received was quite possibly the worst waxing service I've ever had. I have never been asked to check my g-string wax in front of a therapist before and after doing so (rather uncomfortably,) I realised my wax was more of a bikini wax. The therapist told me she usually checks with 3 fingers. I can guarantee that I barely have one finger that has been waxed in. I didn't feel comfortable enough at the time to argue this with her and show her. Yes, I know it has been 2 months since my last wax, but I have not received a g-string wax tonight. I would have rather paid a little less and asked for a bikini and don't feel that I have received a $40 salon service. I would prefer next time to go to a salon that is a little dearer, but who are very thorough and professional in their service. They don't mind waxing a little of the inner thigh if necessary and will use tweezers to ensure a thorough service is provided for those stubborn hairs. Afterwards, they will also apply aloe vera or powder explaining how to take of the area to prevent ingrown hairs and they will also take more than 15 minutes to complete a g-string wax (!) being considerate of the client's privacy and taking care to cover one half of the body while the other half is being waxed. I would like to suggest that the salon review and discuss waxing expectations with all personnel in order that clients can receive consistent waxing each time they come in. In the time that I have been to your salon, each therapist seems to have a different way of going about the waxing. I have heard a few negative reviews from friends regarding Pure indulgence but have never had as poor a service as I had tonight. I don't like to complain at services or confront people (sorry I couldn't complain more at the time) but I do hope that in writing a review, you are able to improve PRACTICE at the salon and ensure that all staff take care to ensure the client receives an amazing service that they will happily return to. Hoping the facial hubby bought me for Christmas will be relaxing and a more worthwhile experience. Thank you. Kind Regards, Michele Ps. We live in Carindale, not in Wakerley.