Pure Indulgence - Carindale Concept (2089 reviews)

Comment

Very disappointed with my visit, over the years have frequently booked with pure indulgence and had not been in a while. Had booked for a signature massage which the website states is 1.5 hours, as I was taken into the room the therapist told me my massage was for 1hour, I stated that the website said 1.5hr and confirmed the package with her, she said no that is only 1 hour and assumed I must have got it wrong. The massage bed looked like it hadn't been completely made up, I think a sheet or towel must have been missing as there was only a grey comforter looking cover on the bed. When I was asked to turn over onto my back my therapist moved the pillow that was under my feet to under my head, I'm not a picky person usually but this has never happened to me in previous massages, this pillow was also not comfortable for head and neck. At 60minutes she told me my therapy was over and I got up to change, heard a knock at the door and was told that I actually had 30mins to go, so we decided on continuing with another back massage, it felt like I waited another 5minutes plus minutes for her to come back into the room and then she just did the same massage movement on my back for 20minutes. I was extremely disappointed and upset that I just wanted to pay and leave after that experience.

Comment

I went in for a face wax with specific instructions to not touch the eyebrow area as I was letting them grow out.. After the girl waxed my face she then started cleaning up stray hairs then she started plucking my eyebrows. She removed and trimmed the major parts of my eyebrows before I could even say anything. I'm so upset as the hair doesn't grow fast at all. Then she waxed my arms and missed major parts and left wax all Over them. I have a 6 pack of waxing and I'm only 2 in. I want the rest cancelled.

Comment

I booked in for the luxury hot oil pedicure with a voucher I had received from my good friends and was thoroughly disappointed! I would have received a better pedicure from a walk in nail salon in the mall. I was traveling overseas that night so thought I would treat myself. I was looking forwarding an amazing foot and leg massage with hot oil as the menu described but received none of it. To add to the disappointment not even 24 hours later the nail polish has chipped, my cuticles don't look like they have been touched there is nail polish on my skin and my feet are still rough even though they report to use an amazing foot tool. I don't know about everyone else but when one spends $85 on a luxury pedicure I want my feet to feel like baby's skin and my nails to look amazing! I would never recommend this treatment at Pure Indulgence to anyone .... it really isn't worth the money!

Comment

I attended carindale concept store today for facial waxing. I am disappointed with the job done. There are patches of hair still on the sides of my face and my eyebrows are not a clean finish. If I hadn't bought the wax pack I would not be returning.