Off London Hair (5497 reviews)

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I booked in for a haircut + treatment with Adriana. She was away, which is fine, and I was told in advance that Alyssa would be cutting my hair. I usually love going to Off London but this was an unpleasant experience. Firstly, I did not get the treatment. Any time she ran a comb through my hair it felt like she was trying to pull the roots from my scalp. And from the sides, it was like she was trying to remove my ears with the comb. It was very uncomfortable and, because of this, I was hit with a panic attack that I tried to postpone until I could leave. When I got home, I noticed that my hair is now uneven and the layers are messy and do not blend in with the rest of my hair. I will be wearing my hair in a ponytail until my next appointment. I will not be seeing Alyssa again.

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A bit expensive for what you get compared to my experience with a well known hairdresser in Sydney. It would be great if Off London could do more for their loyal customers like fix the price of a hair cut. I'm starting to think about finding another salon.

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so so so expensive and why are womens cuts almost double mens!? maybe you guys can start a new trend of EQUALITY at hairdressers!

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I think it's an incredibly busy salon so it isn't as if you go in there to 'relax'. I didn't feel rushed but you can sense the staff are. The head massage was a bit bland, it would be nice if it was more pressure point focused, just makes the client feel extra special. The coffee was a plus. I found it a bit odd and sightly disassociating when the staff would talk to me via the mirror, you can face the client and talk to them when asking if they would like something. It's a bit strange to have the conversation via reflection in the mirror. Toni was great and extremely lovely, she did a brilliant job on my hair. The pricing for the cut was fantastic so I will definitely be back.

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The ambience is always lovely at off london. I was greeted well and the overall experience was fine. The stylist did not want to talk, which was fine, but it was extremely odd how he would not answer my questions for his professional advice. I had no clue what the haircut was going to look like at the end, because again there was minimal communication from the stylist's end. After a few attempts of getting professional advice, I sat nervously absolutely hating the process. I had long healthy hair after taking many inches off, I have more split ends on my ends from being burnt from the hair dryer I guess, my scalp was burning from the heat (I would not mention this if it was not a big deal), at one point almost felt like my eyerbrow and forehead would be burnt too. So what do I think of the haircut? I'm sure I'll grow to like it, I hate it for now.