Off London (5445 reviews)

Comment

My first visit was great, good colour, good cut, friendly staff, all in all good experience so I decided to come back. Second visit turned out to be totaly different experience, staff still very nice but I obvously I was still not counted as regular customer. Didn't appreciate being passed on to a junior to cut my hair - even that he was very nice and did his best he didn't listen to what I really wanted (even that he asked me few times). I wanted a bit of body in my hair and I told him that I don't like using straightener on my hair, still he used it as he couldn't trim it otherwise????? and I left salon without a hint of a body in my hair. Aslo - being there for 4 hours - not very happy ....sorry ... don't think I'll be coming back.

Comment

Overall experience was amazing. The hairdresser gave amaing advice and did a great colour and met my exact want but she disappeared halfway through my visit without telling me so I was left wondering who was taking care of me and the colour in my hair. I did get amazing service from the next hairdresser who washed and dryed my hair. Overall great but would be nice to be told if someone else is taking over.

Comment

The ratings are lower than usual because my colour experience was not good, but Lacey, as always (very professional and skilled), went out of her way to ensure I walked away happier and feeling valued.

Comment

Colouring by Nicole is excellent.

Comment

I had a significant wait (between 20 and 30 minutes) between my colour and then the cut. The person that washed my hair sprayed water onto my face, took ages to adjust the water and dribbled water constantly down my neck. The cut was mediocre and the lack of confidence by the hair stylist meant that I was definitely not going to make another appointment.

Comment

My hairdresser (Paul) left halfway through my shampoo. The person who took over did not put conditioner in my hair resulting in my hair being tangled and difficult to brush for the rest of the haircut. Otherwise I was happy with my experience.