Off London (5412 reviews)

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Hey treasures, Love the Salon, Love the people, I have been a long time customer for 12 years! However the last 2 colours I have come in for have been so disappointing, resulting in me having to strip back the colour twice! What has happened to leaving the store with the same colour you came in with? Perhaps some more expert consulting about colour will save this disappointment and treatment of hair in the future. Really let down this time :(

Comment

Hair still lifeless. Massage chair wasn't doing anything during treatment. Head got burned during blow dry. Was forgotten about while colour was on. No itemized bill to tell if discount was applied. Salon seemed louder than normal. The sink a few down was leaking and the basin I was being served at kept tilting. Stylist and assistants were friendly so no complaint at all about the friendliness.

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I don't think for a $215 visit my hair should be dried by an apprentice.

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Two visits to Off London disappointed each time, no doubt talented people but they are easily distracted and just dont listen!!!! At least that was my experience. The first time I was disappointed with the colour, offered coffee 3 times which did not arrive within an hour eventually had to ask. Second visit came in armed with a picture for cut and colour disappointed with both colour nothing like in the picture infact radically different. Best advice I can give is to really listen to your clients.

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I always use Off London for my hair colours/cuts. This visit I was only getting a colour done. While the colourist was great the staff who washed/dried my hair were not. I was left at the sink for periods of time and no one told me what was going on. Clearly, something had gone wrong but I was not kept informed. The staff member who blow dried my hair clearly had very limited experience and took an inordinate amount of time to do simple things with very little result. The simple task of sectioning my hair proved to take a lot of time with a lot of head prodding. A lot of time was wasted and in the end I paid a large amount of money for staff who were clearly still in training.

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I like coming here because the service is usually top notch but I didn’t really feel engaged this time on the haircut. The guy was looking out the window a lot and not very interested in what I wanted. It was disappointing after a few years of really enjoyable experiences.