Off London (5412 reviews)

Comment

My hairdresser (Paul) left halfway through my shampoo. The person who took over did not put conditioner in my hair resulting in my hair being tangled and difficult to brush for the rest of the haircut. Otherwise I was happy with my experience.

Comment

The salon itself was lovely and the staff were very attentive but the cut itself left something to be desired. I was having quite a lot taken off, and the hairdresser went straight in and chopped off the whole length rather than doing smaller increments to make sure I was getting the length I was looking for. When I requested more layering, he said that my hair was now too short for layers - even a bob can have layers and my hair is still below my shoulders. At the start of the cut, I asked that the ends NOT be blunt. He misheard and cut a straight line across the bottom without double checking and was unable to satisfactorily fix it. Overall, there was a lack of attention to communication, and the hairdresser paid more attention to his own choices than what I, as the person who has to live with the cut, wanted. The salon was very nice, and the haircut is not bad but it is not what I wanted or asked for

Comment

The staff were friendly and made you feel welcome. The price was reasonable if I had received what I asked for. I showed a photo of the colour I wanted and explained that it was uneven at the moment from my previous hairdresser and wanted that fixed. Unfortunately the foils were only applied to the previous spots so my hair is in the exact way as I went in the only difference is the foils have made it a shade lighter. I did not receive the foils in all the places I asked for and the foils I did receive are not the same on both sides.

Comment

The staff overall were very friendly, including my particular hairdresser. Although, my hairdresser didn't really seem interested or didn't listen very well to what I wanted, or give me a chance to say yes or no to the process. So I didn't end up with my initial idea. Lovely place though.

Comment

I found overall the staff were curious and business like My styler was running half an hour late which was really frustrating as I had made it very clear when I booked my appointment I only had one to be away from work. This made me really anxious and I didn't enjoy the experience as much The shampoo was ordinary. however the the style/cut is good and easy to manage myself and I will revisit the salon

Comment

Don’t get me wrong I loved the service and the people were so lovely, but the the colour I asked for was not the one I got which was really sad and disappointing. I didn’t want to hurt my hairdressers feelings, but I asked for a warm red colour and I got a cool, pinkish red which just doesn’t look great on my skin tone :( the colour is beautiful, but just not at all what I wanted :(