Off London (5300 reviews)

Comment

Staff are very nice and friendly but I'm not sure why the prices have gone up by more than %10 since December 2016. I can understand the %4 raise which appears in the website but I wonder about why I should be charged more than that for the same service as last year. Perhaps the website needs to be updated.

Comment

The experience at Off London is always a great one. I however would like hairdresser to be able to provide advice on hairstyles and cuts instead of agreeing with everything I say. I like to trust the professionals and refer to their advice. I happy to give the general idea of what I like but I like to be taken care of. Part of the experience is to know that we can close our eyes and the result will be amazing. This is missing at Off London. Saying that, compared to other hairdressers I tried in Canberra, they are by far better. Compared to the international crowd, well, there is room for improvement. I refered one of my bridesmaid there for my wedding, and she told me recently she had a terrible experience, the cut was asymetric and much shorter than what she wanted. I am now reluctant to refer more people. Although the person that looked after her has now left the salon.

Comment

I do not feel like I am receiving value for money. I pay around $300 and do not leave the salon wowed by my new hair. I really like the atmosphere and all the stylists/receptionists are very friendly and professional but I feel let down by the cost and as such have been leaving longer periods between appointments which is not ideal. There are never any promotions or discount incentives offered to long term clients which were offered in previous salons - this is quite disappointing.

Comment

I have no issues with the cut - and I walked out of there happy with how it looked - however it took 2 hours to get my hair washed, blow dried and styled.The last time I was there I was in and out in one hour. I got the impression that the hair stylist I was with was behind schedule/double booked so he got another person to blow dry my hair and it took far too long. I also asked for my hair to be styled straight and its already curling at the bottom/frizzy because my hair was mainly blow dried instead of straightened with a flat iron, like the last time I visited.

Comment

On the plus side, the staff were very friendly, energetic, cheery and welcoming, and were happy to help. They did a nice job of my hair. On the downside, a trim and foils took a very long time - 3 1/2 hours, even though the cut was a very light touch and only took about 20-30 minutes, including blow-drying. I spent a lot of time just waiting. The price seemed excessive too - over $260 for a half head of foils and a trim (and it really was only a trim). The environment is quite frenetic - very loud and busy, which is not really my style but I'm sure is fine for others.

Comment

Staff were lovely but my hair has come out a terrible Mousey brown colour. Keen for some advice on how I can fix it.