Off London (5417 reviews)

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The staff are friendly and efficient. I walked out feeling like a million dollars with my beautifully done balayage hair. The colour and cut are perfect. The service is incredible, even for a coffee - it arrives promptly and I'm constantly asked if I'd like another (better service than a cafe!) I love going to Off London!

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As I'm moving to Melbourne I'm going to miss Adriana very much. She's a massive asset to your great store. I hope I get someone half as talented and friendly as her in Melbourne.

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Luke the hairdresser was great. I wanted a change and he suggested a great cut and it was perfect!

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Loved my haircut, so professional, amazing service and advice! Loves!

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I booked in for a haircut + treatment with Adriana. She was away, which is fine, and I was told in advance that Alyssa would be cutting my hair. I usually love going to Off London but this was an unpleasant experience. Firstly, I did not get the treatment. Any time she ran a comb through my hair it felt like she was trying to pull the roots from my scalp. And from the sides, it was like she was trying to remove my ears with the comb. It was very uncomfortable and, because of this, I was hit with a panic attack that I tried to postpone until I could leave. When I got home, I noticed that my hair is now uneven and the layers are messy and do not blend in with the rest of my hair. I will be wearing my hair in a ponytail until my next appointment. I will not be seeing Alyssa again.

Comment

Luke at Off London has been cutting my hair for a number of years: he is amazing. I have difficult hair to cut, and he does a fantastic job every time. He listens to what I want, and provides excellent advice and suggestions. However, at my last few visits I have been disappointed by my hair colour: I've had a number of different staff members, but have found my highlights have lacked lustre and tend towards grey or brassy. At the price, I've felt this has been poor value for money. Perhaps in future I should request one of the more specialised colour artists, and request more advice, but I'm always a bit self-conscious at the hairdresser, so probably not assertive enough!