Off London (5445 reviews)

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The booking got changed quite a few times, but it was worth it in the end as the stylist did a fantastic haircut. The salon is busy, has a high turnover of customers. There is a lot of time pressure on the stylist to get the job done in the allotted time, and she is supervising multiple more junior stylists and being asked questions the whole way through my appointment. Her time management and multitasking skills are amazing. Often though I was left waiting for her to come back as she was pulled in so many directions and perhaps it could have taken less time if she was able to just concentrate on fewer clients and focus her energy to get it done?

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My hairdresser did an amazing job, but did leave me unattended a couple of times, getting someone else to blow dry my hair etc. Which was fine except that the hairdresser was not back promptly to move on to the next stage. This is only a tiny thing though. Generally speaking I always enjoy my experience at off London.

Comment

Excellent salon with brilliant hair dressers. Made to feel welcome from the moment you enter. Settled with a coffee and reading materials whilst your hair done. Followed by a divine head massage as you are reclined on the massage chair. Beautiful blow wave leaves you feeling pretty and confident. Great salon, lovely staff. Highly recommended :)

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I've been happy with every cut and colour I've had except for the last time. The colour was darker than I expected after looking at the colour samples with the stylist.

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Hey guys, I’ve never had a bad experience here before but unfortunately my blow dry experience today was pretty terrible. I didn’t get the name of the girl who blow dried my hair but I hope you can work out who it was for feedback. I asked for just a light blow out with some light curls. She started at the back and passed over the same piece way too many times, hair was extremely hot. She then twisted the curling brushes tight into my head and left them hanging very tangled. Then left them in as she tried to separate the top parts of my hair, which got extremely tangled and painful. At this point I just really wanted her to stop because I could see the many hairs breaking off. I asked her to just forget about the curls and to just dry my hair asap which was also a painful experience with lots of hairs pulled directly out of my head. Left with still slightly wet hair around my scalp. I’ve had many blow dries here and nothing was this bad. I would have preferred to leave with wet hair. I’m very sorry to leave this kind of feedback because I do enjoy going to you guys, but this was just too bad to ignore. Looking forward to hearing back from you. Charly

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The salon was very busy, I think the experience would have been better at a quieter time. The staff were very friendly and helpful. I am happy with my haircut and I would come back again, just maybe not at a busy time :)