Off London (5300 reviews)

Comment

Hair still lifeless. Massage chair wasn't doing anything during treatment. Head got burned during blow dry. Was forgotten about while colour was on. No itemized bill to tell if discount was applied. Salon seemed louder than normal. The sink a few down was leaking and the basin I was being served at kept tilting. Stylist and assistants were friendly so no complaint at all about the friendliness.

Comment

Hey treasures, Love the Salon, Love the people, I have been a long time customer for 12 years! However the last 2 colours I have come in for have been so disappointing, resulting in me having to strip back the colour twice! What has happened to leaving the store with the same colour you came in with? Perhaps some more expert consulting about colour will save this disappointment and treatment of hair in the future. Really let down this time :(

Comment

Don’t get me wrong I loved the service and the people were so lovely, but the the colour I asked for was not the one I got which was really sad and disappointing. I didn’t want to hurt my hairdressers feelings, but I asked for a warm red colour and I got a cool, pinkish red which just doesn’t look great on my skin tone :( the colour is beautiful, but just not at all what I wanted :(

Comment

I found overall the staff were curious and business like My styler was running half an hour late which was really frustrating as I had made it very clear when I booked my appointment I only had one to be away from work. This made me really anxious and I didn't enjoy the experience as much The shampoo was ordinary. however the the style/cut is good and easy to manage myself and I will revisit the salon

Comment

The staff overall were very friendly, including my particular hairdresser. Although, my hairdresser didn't really seem interested or didn't listen very well to what I wanted, or give me a chance to say yes or no to the process. So I didn't end up with my initial idea. Lovely place though.

Comment

The staff were friendly and made you feel welcome. The price was reasonable if I had received what I asked for. I showed a photo of the colour I wanted and explained that it was uneven at the moment from my previous hairdresser and wanted that fixed. Unfortunately the foils were only applied to the previous spots so my hair is in the exact way as I went in the only difference is the foils have made it a shade lighter. I did not receive the foils in all the places I asked for and the foils I did receive are not the same on both sides.