Off London Hair (5522 reviews)

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I don't think for a $215 visit my hair should be dried by an apprentice.

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I love the way that the OffLondon staff cut and colour my hair, but I am constantly frustrated by how long it takes. It is not uncommon for me to wait up to half an hour before the colour and cut even starts. On my last visit, the airconditioning was not working. I was told that this has been an issue for awhile. I would like to have been informed about that when I made the booking. I would not have booked on a hot Friday afternoon if I had known that the airconditioning was not working.

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Hair still lifeless. Massage chair wasn't doing anything during treatment. Head got burned during blow dry. Was forgotten about while colour was on. No itemized bill to tell if discount was applied. Salon seemed louder than normal. The sink a few down was leaking and the basin I was being served at kept tilting. Stylist and assistants were friendly so no complaint at all about the friendliness.

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Hey treasures, Love the Salon, Love the people, I have been a long time customer for 12 years! However the last 2 colours I have come in for have been so disappointing, resulting in me having to strip back the colour twice! What has happened to leaving the store with the same colour you came in with? Perhaps some more expert consulting about colour will save this disappointment and treatment of hair in the future. Really let down this time :(

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Throughout the day, I was put through physical pain and discomfort and left feeling not good about myself. The consultation seemed fine, I showed inspo images and talked about how I was after cool tones, but as soon as I was taken to the wash bowl, things began to go south. An apprentice who was nice but inexperienced took over. She left me freezing the entire time with cold water. She never once asked how the water was. After finally expressing that it was cold and can we warm the water up, she barely changed it and then everytime she would turn the water off then back on again, it would return to cold. The head massage provided was aggressive, especially since we had spent 20 minutes brushing my knotted hair from the foils (the brushing pain was completely expected and I understand it is part of the process) so my head was already sensitive and cold. Not only was the head massage painful, every time she would since my hair from the top of my hairline, she would harshly press the tap head against my head, digging into my skull repeatedly. Once we got back to the chair and began to dry my hair, I noticed it was a mixture of both warm and cool tones. They were catering to the fact and took me back to the bowl to retone. And once again, I had the same painful and cold experience with the same apprentice. Usually, the wash bowl is meant to be the most enjoyable part of the entire salon experience but for the first time in my 13years of getting my hair done, it was an experience was couldn’t wait to be over. I would recommend providing more training on hair cuts (face framing and layers) and water bowl experience. Everyone was lovely which makes it difficult to leave this review of my painful experience. I left the salon sore and feeling defeated after continuously having to express my concerns and getting a mid experience.

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Don’t get me wrong I loved the service and the people were so lovely, but the the colour I asked for was not the one I got which was really sad and disappointing. I didn’t want to hurt my hairdressers feelings, but I asked for a warm red colour and I got a cool, pinkish red which just doesn’t look great on my skin tone :( the colour is beautiful, but just not at all what I wanted :(