Off London Hair (5497 reviews)

Comment

Staff were lovely but my hair has come out a terrible Mousey brown colour. Keen for some advice on how I can fix it.

Comment

On the plus side, the staff were very friendly, energetic, cheery and welcoming, and were happy to help. They did a nice job of my hair. On the downside, a trim and foils took a very long time - 3 1/2 hours, even though the cut was a very light touch and only took about 20-30 minutes, including blow-drying. I spent a lot of time just waiting. The price seemed excessive too - over $260 for a half head of foils and a trim (and it really was only a trim). The environment is quite frenetic - very loud and busy, which is not really my style but I'm sure is fine for others.

Comment

I have no issues with the cut - and I walked out of there happy with how it looked - however it took 2 hours to get my hair washed, blow dried and styled.The last time I was there I was in and out in one hour. I got the impression that the hair stylist I was with was behind schedule/double booked so he got another person to blow dry my hair and it took far too long. I also asked for my hair to be styled straight and its already curling at the bottom/frizzy because my hair was mainly blow dried instead of straightened with a flat iron, like the last time I visited.

Comment

I do not feel like I am receiving value for money. I pay around $300 and do not leave the salon wowed by my new hair. I really like the atmosphere and all the stylists/receptionists are very friendly and professional but I feel let down by the cost and as such have been leaving longer periods between appointments which is not ideal. There are never any promotions or discount incentives offered to long term clients which were offered in previous salons - this is quite disappointing.