Off London (5300 reviews)

Comment

I think it's an incredibly busy salon so it isn't as if you go in there to 'relax'. I didn't feel rushed but you can sense the staff are. The head massage was a bit bland, it would be nice if it was more pressure point focused, just makes the client feel extra special. The coffee was a plus. I found it a bit odd and sightly disassociating when the staff would talk to me via the mirror, you can face the client and talk to them when asking if they would like something. It's a bit strange to have the conversation via reflection in the mirror. Toni was great and extremely lovely, she did a brilliant job on my hair. The pricing for the cut was fantastic so I will definitely be back.

Comment

so so so expensive and why are womens cuts almost double mens!? maybe you guys can start a new trend of EQUALITY at hairdressers!

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A bit expensive for what you get compared to my experience with a well known hairdresser in Sydney. It would be great if Off London could do more for their loyal customers like fix the price of a hair cut. I'm starting to think about finding another salon.

Comment

I booked in for a haircut + treatment with Adriana. She was away, which is fine, and I was told in advance that Alyssa would be cutting my hair. I usually love going to Off London but this was an unpleasant experience. Firstly, I did not get the treatment. Any time she ran a comb through my hair it felt like she was trying to pull the roots from my scalp. And from the sides, it was like she was trying to remove my ears with the comb. It was very uncomfortable and, because of this, I was hit with a panic attack that I tried to postpone until I could leave. When I got home, I noticed that my hair is now uneven and the layers are messy and do not blend in with the rest of my hair. I will be wearing my hair in a ponytail until my next appointment. I will not be seeing Alyssa again.