Off London Hair (5522 reviews)

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200% service quality guaranteed, every single time! Once you start visiting Off-London, every other option becomes a blur.

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Throughout the day, I was put through physical pain and discomfort and left feeling not good about myself. The consultation seemed fine, I showed inspo images and talked about how I was after cool tones, but as soon as I was taken to the wash bowl, things began to go south. An apprentice who was nice but inexperienced took over. She left me freezing the entire time with cold water. She never once asked how the water was. After finally expressing that it was cold and can we warm the water up, she barely changed it and then everytime she would turn the water off then back on again, it would return to cold. The head massage provided was aggressive, especially since we had spent 20 minutes brushing my knotted hair from the foils (the brushing pain was completely expected and I understand it is part of the process) so my head was already sensitive and cold. Not only was the head massage painful, every time she would since my hair from the top of my hairline, she would harshly press the tap head against my head, digging into my skull repeatedly. Once we got back to the chair and began to dry my hair, I noticed it was a mixture of both warm and cool tones. They were catering to the fact and took me back to the bowl to retone. And once again, I had the same painful and cold experience with the same apprentice. Usually, the wash bowl is meant to be the most enjoyable part of the entire salon experience but for the first time in my 13years of getting my hair done, it was an experience was couldn’t wait to be over. I would recommend providing more training on hair cuts (face framing and layers) and water bowl experience. Everyone was lovely which makes it difficult to leave this review of my painful experience. I left the salon sore and feeling defeated after continuously having to express my concerns and getting a mid experience.

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So lucky to find this place, everyone I interacted with was so lovely, kind and genuine ☺️

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Issy (hope i spelt it right) did a great job, the shampoo was amazingggg and the end result of the cut was perfect.