Lattouf & Co - Rouse Hill (552 reviews)

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I had the spa pedicure. The massage went for about 1 minute and it was more just like rubbing exfoliating scrub on my feet and legs than a massage. I never received the mask. I didn’t think it was even worth the $40 I paid. I could have gotten a lot more for my money at nail salon. I was disappointed because it seemed like it was going to be really great but it wasn’t. However, it was a nice touch having a peppermint tea while I was waiting for my pedicure.

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Normally the service here is great, Barry the owner regularly goes above and beyond to ensure clients are happy, offering tea coffee etc. Also Rebekkah is excellent always gives great service. This time i visited neither were there, no offering of coffee, salon freezing cold,no proactive styling advice given just asked what i normally get done. Other clients came in and asked what the stylist thought or if there was any inspiration magazines to look at, client was handed an i pad and told to search the internet. She had to call the girl back over for help when the internet was not connected. This particular staff kept referring to me as luv, sweetheart, honey...Not a great service experience. I will return but make sure i stick to my usual stylist.

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I expected more then i receved

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The girls are really lovely and friendly. I went there for a wash and blow dry I can admit I was 10 minutes late. I added a treatment but ended up taking 1 hr45 mins to get a wash, treatment and blow dry. The way it was blow dryed, I walked out with frizzy hair and still the roots were wet in my hair and no products were even added to the hair before commencing the blow dry or after... I know that Lattouf are changing the overall look and to better the salon. It ended up costing $55 which was quiet cheap, I think the girls maybe need to work on time management and the pace of being quiet and then having a rush through the salon. Also in salon training to crucial to perfect all treatments... I noticed a few other clients were a bit on edge wanting to know how long before they started their treatment as they were running late too. Some Of them were getting their hair and make up done for their formals.I will be back in the salon to give it one last go. Hopefully next time it will be a better experience.

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Toni was brilliant cutting and blow drying my hair. My appointment for a manicure was 10:30 I was sent away at 10:22 for being too early. I returned at 10:30 and was not taken in until 10:50. The young manicurist was blunt and her equipment was not great. The area was not well maintained "too busy to empty the bin" " too busy to get that bulb fixed- it is hard to see the colours" Thankfully Toni (cut and blow dry) was amazing and made the trip better.

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Ive been going there for years but I need to find another salon. Its just such a Waste of time and money. I was charged over $200 and I cant even see the new colour in my hair even though I asked for caramel/golden brown. They weren't listening to what I (the customer) wanted and instead they wanted to keep my hair dark. My hair looks exactly the same and the colour cannot be seen coz they wanted to keep it dark! I was so upset, i wouldve complained but I was so late to a party already that I had to rush out. And their basins to wash our hair are so bad, my clothes and shoulders get wet each time I go there even when I lean my head all the way back. It needs to be fixed. Apart from that, the manager and staff are friendly. I just wish they had listened to what I asked for.