Insignia Hair and Day Spa (2697 reviews)

Comment

Sat waiting for over 10 minutes to be told 'oh I didn't know someone was waiting'. Then had my treatment and it was the worst waxing I have ever received. I had brusing, blood spots and hair left all over the area I had waxed. I had to come home and fix the mistakes myself with tweezers and ice the area due to the bruises. Will not be returning.

Comment

New to Penrith so decided to try this salon based on good reviews. When I called To book I advised I wanted to discuss a new style and possibly get an expert to advise what would suit me. Unfortunately my experience was not the best as the stylist did not introduce themselves, discussed my basic needs, then started to rush off an mix color. Timer went off, 10 minutes waiting for stylist to come then junior rinsed me off again, waiting about 10 mins before rinsing and then told conditioner would stay on for 2 mins, 15 mins later the junior came back and my neck was very sore. Sat in chair and again waited another 10 mins for stylist to finish another cut that was squeezed in. Whilst they were cutting and styling my hair, another girl was seated and was waiting for my stylist to finish with me - they waited about 20 mins! Basically poor time management and for me I did feel my appointment was personalized and special - the environment felt busy and stressed!