Insignia Salon (3059 reviews)

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Got my hair cut by Emma, and did an excellent job and have rebooked with Emma to fix my balayage from last week

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I keep returning for my hair cut with Emma. She did another fantastic job with touching up the roots of my hair (and it didn't even disturb the subtle highlights I already had in my hair). I love, love, love the cut she did for my hair to make it feel and look fresh. The salon is clean and professional in appearance, while the leather recliners at the wash basin are so good!

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Experience was good. Was just a bit unhappy with the balayage. Looked like it was foils at the front instead of the balayage. Feel as though it started too close to my scalp and cannot see too much of my natural root colour.

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Appointment ran 15 mins late and it was another 15 minutes before I was attended to. At this point it was not Jess who looked after me it was another girl who didn't introduce herself and started dying my hair. At this point i was slightly nervous as i didn't know what was going on. Salon was busy and lots of rushing around, i felt it was slightly inconvenient being there late and was not as focused on detail and enjoyable experience as other visits. They say going to the hairdresser is your girly gossip and catch up but when a client can hear the staff gossiping about other staff i think that is unacceptable. Colour and cut I receive was as asked for and completely satisfied in the end with what Jess did for me :)

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Always friendly staff who make you feel very welcome. The salon is always clean, with plenty of light. A great selection of product is available for purchase with professinal advice on which product is right for you, without being pushed into purchasing something. My only complaint (and I think it is only me) is the smell from the nail products. It is apparent as soon as I enter the building. Not sure if the A/C is running all the time but if not, it might help to remove the smell. Over all a great relaxing experience which always leaves me feeling happy with my hair.

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The service is always professional, prompt and I very much appreciate the very friendly and very personable staff across all areas of the salon. Thank you.