Insignia Hair and Day Spa (2988 reviews)

Comment

Always friendly staff who make you feel very welcome. The salon is always clean, with plenty of light. A great selection of product is available for purchase with professinal advice on which product is right for you, without being pushed into purchasing something. My only complaint (and I think it is only me) is the smell from the nail products. It is apparent as soon as I enter the building. Not sure if the A/C is running all the time but if not, it might help to remove the smell. Over all a great relaxing experience which always leaves me feeling happy with my hair.

Comment

The service is always professional, prompt and I very much appreciate the very friendly and very personable staff across all areas of the salon. Thank you.

Comment

Mitchell was great as always. Love the way he cuts my hair. Best head massage Ever!!!

Comment

This is a hard one, because my hairdresser (Jess) was amazing. She did my hair exactly how I wanted it, so offered suggestions, and she was a perfectionist. She didn't talk too much (which I like) but she was very friendly and easy going. However, my only complaint is the wait time. This appointment was 45 minutes late, and my previous appointments (even from other hairdressers) are always at least 30 mins late. I understand that things happen, so I expect 5-15 mins late, but 45 mins is not acceptable. Jess was amazing about it and very apologetic, and in this circumstance I had nothing on, so I wasn't bothered. BUT I had a formal hair by Amanda a couple months back for a wedding, and she was running 45 minutes late too (even though the appointment was early in the morning). As a result, I missed my make-up appointment so I had to rush around doing my own makeup with not much time to spare. I don't think its the hairdressers fault, maybe the salon is over-booking, or under-estimating the time spent on each client? The client should at least get a discount if its running more than half an hour late! I love the quality of hairdressers, so I will still keep coming back, but I would go there more often if you fixed this issue.

Comment

Everyone was very kind and professional. I would definitely go back for both spa and hair appointments.

Comment

Sat waiting for over 10 minutes to be told 'oh I didn't know someone was waiting'. Then had my treatment and it was the worst waxing I have ever received. I had brusing, blood spots and hair left all over the area I had waxed. I had to come home and fix the mistakes myself with tweezers and ice the area due to the bruises. Will not be returning.