Insignia Hair and Day Spa (2943 reviews)

Comment

Unfortunately I booked for a 75 min facial. By the time I was taken in to the room 15 minutes had already lapsed. Then I waited a further 5 mins on the table for the beauty tech to come back. However the facial finished right on the exact time if I had actually been taken in and started straight away. So I lost about 20 mins worth of facial time. A little disappointed. The therapist was nice. Did not offer any advice for my skin or recommendations.

Comment

I received a voucher for mothers day for a package. It included facial, massage, full body exfoliation and wrap, vichy shower and shampoo/dry. I felt my experience was very disjointed, in between all of these treatments i had to get completely redressed to go to the next room, it was a very cold day - an offer of a robe would have been great. The experience felt disorganised as after my massage I was going to be sent to have my hair done prior to my exfoliation and vichy shower until I mentioned this seemed silly. My "full body" exfoliation involved having the front of my legs, arms and chest applied with a scrub. The back of my body was not exfoliated in any way. The voucher described a "personalised wrap" - apparantly that was what was rubbed on my legs and arms?.. The facial and massage were wonderful and Steve did an amazing job an my hair. I don't see myself returning for the whole experience was not great, I actually felt as though Nobody had organised it properly. Disappointed.

Comment

My appointment was made half an hour later (told the day before so this was ok) but the issue was it took 35mins before my hair was washed and about 10-15mins before it was stated to be cut. I also found the hair dresser to be quite abrupt and difficult to talk to, I felt like she ignored me a lot and seemed annoyed/frustrated which I couldn't understand why. I was very nice and didn't make any mention of how long I had been waiting. I felt like I was walking on egg shells. It made the whole hair experience not relaxing.

Comment

Deluxe pedicure is poor value for money. Wasn't given the option advertised of mask or AHA Callous removal they just did the mask without asking my choice. Mask is just a cream. Wouldn't recommend fir pedicures. Body Masssge by Emma afterwards was great though

Comment

I didn't receive any professional advice as I knew what I was after, so I didn't really rate this. Tell your clients what you are doing at the basin - I had about 4 things go in my hair & was not told what was going in. The 2 previous times I was there I did have toner put in - both those times it was left in for a while, this time it was rinsed out immediately after being massaged into my scalp & combed through. Also the 2 previous times I had the same stylist, Alana (who I was happy with) & expected to see her at this appointment. I was confused when I was told my appointment was with someone else. Nobody had told me about the whereabouts of Alana & I found out about her whereabouts whilst eavesdropping on another conversation next to me. Let the clients of particular stylists know when their appointment will need to be with someone else. I loved Alana's work both times & told this stylist I wanted to have the exact same blonde to natural colour ratio, just touch up the roots of the existing blonde. I specifically said I did not want to be more blonde than what I was. However, when I had a good look in the mirror when I got home I didn't like my hair - I am a lot more blonde on top & more natural underneath - it almost looks 2 toned. This is not what I requested & I am very disappointed. The look I am after is dominant natural with some blonde highlights throughout (which is what I would like for my wedding next year). Now I feel like I'll need to get a colour matching my natural colour put through next time - an added expense which should not incur. My stylist constantly stopped to assist people at the front desk - she apologised each time, however perhaps you could consider having a permanent front desk person. Overall I loved the 2 previous appointments - this one was quite disappointing.

Comment

The hairdressers were lovely however there was an issue with their online booking system and the hairdresser that I had booked my daughter in for two weeks ago was not the hair dresser my daughter had on the day. The Manager did offer to reschedule for another day but my daughter was already having her hair washed at that point. The moment I Walked in I clearly said that I was here for my 2.30 appointment with Mitch. I guess it would had been more appreciated at that point to be advised that he was not in?? I also got told by two separate hair dressers that Mitch finished at 12 and another said he wasn't in at all?? My daughter isn't overly happy with her hair cut and wants to go to another hair dresser as she was talked out of a fringe and her hair sits longer on one side. Quite frustrating as considering a student cut at $45.00 isn't cheap to begin with. Probably just the wrong day to come in but enough for me to look elsewhere unfortunately.