Insignia Hair and Day Spa (2907 reviews)

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Normally very happy with experience but seemed under staffed and rushed. Only had eyebrow wax but bearly a hello from staff member. Not the experience I am used to.

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Receptionists and salon managers are sometimes underrated. In this instance you can see that the salon has suffered with not having someone driving the appointments and front desk.

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The staff were arguing and the person cutting my hair had to keep leaving me to advise on other customers. Happy enough with the haircut but after being a loyal customer for a few years I will not necessarily be rushing back. I felt second rate and uncomfortable that day.

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New to Penrith so decided to try this salon based on good reviews. When I called To book I advised I wanted to discuss a new style and possibly get an expert to advise what would suit me. Unfortunately my experience was not the best as the stylist did not introduce themselves, discussed my basic needs, then started to rush off an mix color. Timer went off, 10 minutes waiting for stylist to come then junior rinsed me off again, waiting about 10 mins before rinsing and then told conditioner would stay on for 2 mins, 15 mins later the junior came back and my neck was very sore. Sat in chair and again waited another 10 mins for stylist to finish another cut that was squeezed in. Whilst they were cutting and styling my hair, another girl was seated and was waiting for my stylist to finish with me - they waited about 20 mins! Basically poor time management and for me I did feel my appointment was personalized and special - the environment felt busy and stressed!

Comment

I was booked in for a facial and a massage last week as a way to unwind and treat myself. The microdermabrasion facial was spectacular, I really enjoyed the end result as well as how informed my beauty therapist was. This particular person has always done an amazing job with every service I get. Following this, I had a half hour massage which was a tad disappointing. As I have chronic back pain, I asked for this massage to be half relaxation and half working with the muscle pain. I was not impressed by the technique used and sadly, was not able to relax as much as I had hoped. I left feeling little difference, as though I had not had a massage. Although I had a wonderful visit to Insignia as I always do, I feel as though I could've saved myself the money and just stuck with the facial.

Comment

Lovely atmosphere but not all the beauty services (manicure and brazillian) were up to standard