Insignia Salon (3189 reviews)

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I booked a 12PM appointment, when I got to the desk I was told there would be a 10 minute wait with no explanation or apology. When I finally got seen it was after 40 minutes of waiting I was finally seen. The hair dresser I had was really friendly and nice and tried to get my hair done which was good. However being kept waiting 40 minutes past my booking is not acceptable. I also said I wouldn't get a blow dry to save money and had a small trim that took all of 2 minutes and was charged $30 for a cut and blow dry. A blow dry I never received and a small trim that took barely 2 minutes. I was dissapointed with the owners lack of care keeping me waiting and the over priced services for something they didn't even provide. Left most dissapointed.

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I asked for my hair to be cut so that it sits firm on my shoulders, shown a picture of what I wanted. Been here many times before and been happy with the cut and style but I couldn't get my normal lady I thought another lady would be ok. My hair has been cut so much shorter than I asked for. My hair is 2-3 cm above my shoulders and it isn't even cut straight. The right side is higher than the left. And the layer incosistant. Makes matters worse I'm getting married eloping on Monday 29th feb. I cried all day. And have tried many styles today many clips but I am crushed my hair doesn't match my dress.

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I got my hair done by Amanda today she asked so many intrusive personal questions which I thought was odd for someone meeetibg me for the first time I had a small braid and some curls put in - the braid was great the curls were not very nice I could have done a better job. I was charged $65 which I thought was crazy and can't believe a small braid is classd as an upstyle. I will be sticking to my hairdresser bianca who I have NEVER had an issue with she is fabulous. I'm a regular so for an exp like this is pretty disappointing!

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Ridiculously overpriced for the quality of the service. I could have received the exact same hair style and colour at another salon and paid half the price. They make negative comments about your hair to up sell their products and treatments. After telling me how dry my hair was, they combed my hair while it was wet in the basin and now it is all broken. They do not have a warm and welcoming environment, it feels as though they are judgemental

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I have always had a positive experience at insignia hair and day spa however the last time I visited will be my last. The service was well below usual standards, I did not receive a high quality service and I was very disappointed in the visit to the day spa.

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I went in today to have grey blending, I had six months of regrowth , mostly greying around the front. I was told I would have dark ash at the back and my front grey, which was mostly whitish , would be blended around my face. I don’t know what went wrong but my beautiful grey that was framing my face is no longer there, I think that maybe it was over processed with the purple toner. Its now a darker shade and a lot less then what I had originally had grown out. I’d been growing out my grey for over six months now and I feel I now have to start all over again. I also feel the regrowth is now going to be even more visible and a distinct line of growth because of how dark my overall hair is now, especially around the front. I said today I was happy with it but actually I think I was just in shock that I had just lost my grey face framing that I had when I first walked in and now it’s a darker shade of grey not very visible and a very small amount compared to what I originally walked in with. I’m sorry this didn’t go well, I’m feel so disappointed and discouraged that I now have to start regrowth all over again. Considering that amount of money I paid it’s very disappointing. I will not give you any verbal bad reviews but just want you to be aware of the mistakes that can really set people back when transitioning to grey. I’m not sure if there is any way to recover the grey around my face or if it’s too late now. I will try and use the clarifying shampoo a few times and see if I can recover some of the grey tone I originally had. If you have any other solutions please contact me to advise what to do or if there is anything you can do. Thank you.