Insignia Salon (3189 reviews)

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Hi there, I got a package done which included hair colour, treatment, style advice, cut and style. I was very happy with everything in the package except the cut. I felt the cut was very rushed and it certainly looks like it was. Since the package I have been tying my hair up to hide the cut and once it grows I will be getting it fixed up with a different hair dresser. I am disappointed that this one thing has turned me off Insignia as everything else was great.

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Very busy for a Monday. Needed more experienced staff on. Shampoo was quick and unpleasant with lots of hair pulling, cold water and splashing. Senior hairdresser was attentive and apologetic about wait. Overall a good experience. A crèche service might be inviting to clients and staff with young children.

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I asked for my regrowth done, with a colour change from what I went in with, want to make my regrowth lighter also. It was suggested foils, I've had these done at insignia prvious and it left me with lines on the side of my head when I'd pull my hair up into a pony, I have gotten home and I have stripes again and my grey regrowth was not attended to, even though a toner was applied.. Jess started my hair and then Mitch finished it due to end of shift. I wasn't aware of an issue till Mitch told me there was one and that everyone was taking about it and what Jess had started and planned with Mitch to complete was apparently incorrect way to receive what I had asked for. Apart from the stripes that I asked not to be there and my grey regrowth still being there everything else it nice.

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I wasn't quite happy with how my hair turned out the first time I went but I called and let them know and they booked me in a week later and they redid it for free. And now I'm very happy with my hair and that they honoured there guarantee that appears on their website. Will be definitely going back.

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I would like it if my foils were closer to the scalp so it didn't look like I had regrowth within a couple of days

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This was my second time using Insignia. Both times the salon has been welcoming very professional, clean and personable in their dealings with customers. I'm someone with naturally curly hair and I know thats not something that is often tailored to styling well. But I took the risk and hoped that maybe they had someone who knew how to work with curly hair. The cutting went absolutely fine, that was no problem whatsoever. Love the length, cut and style of the cut, just what I wanted. The let down came at the finish, sadly. The product, scrunch and diffuse, always leaves curly hair looking like a horrendous 80's tragedy. Thats not how I was hoping to leave the salon, but was so eager to get home and shower the prickly hair off myself and fix my hair I couldn't explain the disappointment adequately. My sincerest hope is that sometime in the future there might be some training offered where staff could be better equipped to work with naturally curly hair without the only styling option being straightening.