Insignia Salon (3059 reviews)

Comment

Love the cut I got by Lou. My eyebrow waxing experience was not great at all though. I've had it done here before and it was fine, but it was someone different this time. She spent way too much time tweezing for a 'wax' and the hair was growing back within days.

Comment

This is a hard one, because my hairdresser (Jess) was amazing. She did my hair exactly how I wanted it, so offered suggestions, and she was a perfectionist. She didn't talk too much (which I like) but she was very friendly and easy going. However, my only complaint is the wait time. This appointment was 45 minutes late, and my previous appointments (even from other hairdressers) are always at least 30 mins late. I understand that things happen, so I expect 5-15 mins late, but 45 mins is not acceptable. Jess was amazing about it and very apologetic, and in this circumstance I had nothing on, so I wasn't bothered. BUT I had a formal hair by Amanda a couple months back for a wedding, and she was running 45 minutes late too (even though the appointment was early in the morning). As a result, I missed my make-up appointment so I had to rush around doing my own makeup with not much time to spare. I don't think its the hairdressers fault, maybe the salon is over-booking, or under-estimating the time spent on each client? The client should at least get a discount if its running more than half an hour late! I love the quality of hairdressers, so I will still keep coming back, but I would go there more often if you fixed this issue.

Comment

Way too expensive!! $260 for half head of foils, cut and blow dry!

Comment

I enjoyed my visit found the staff lovely and welcoming ,customer service here is far far better then any other salons I've been to. I didn't have my hair done by Mitchel but he definatly stood out to me I can't remember the hair colorist who did my hair but i can remember him ,you could just tell he had passion and was very vibrant and made the clients feel welcome.the therapist I had was still very lovely she just seamed unhappy but she was very nice but u could just tell she'd rather not be dying my hair .I am happy with my hair it's not as good as other times I've been but I'm still happy , though it is very dry and I had a far more flyaway hairs after probably from snapping and then ends when wet are streatchy and weak and quiet damaged I've had bleaching product in my hair many times and it's never been Like it before ( once after I bleached it 3 times in 2 weeks when I was 15) so I'm disappointed about that but there's not much that can be done.I have recommended insignia to family it's on the more expensive but usually its great value.One thing I noticed is I didn't hear one staff member mention any products to anyone I had to ask which is a strange thing to not be recommended anything ,I know some clients get annoyed ,I just think it's how you ask and how well you listen to the client .You can rec in a way that's not pushy. Wow such a long feedback ! I hope it's helpful x thanks again for being great!!!!