Insignia Hair and Day Spa (2907 reviews)

Comment

Deluxe pedicure is poor value for money. Wasn't given the option advertised of mask or AHA Callous removal they just did the mask without asking my choice. Mask is just a cream. Wouldn't recommend fir pedicures. Body Masssge by Emma afterwards was great though

Comment

My appointment was made half an hour later (told the day before so this was ok) but the issue was it took 35mins before my hair was washed and about 10-15mins before it was stated to be cut. I also found the hair dresser to be quite abrupt and difficult to talk to, I felt like she ignored me a lot and seemed annoyed/frustrated which I couldn't understand why. I was very nice and didn't make any mention of how long I had been waiting. I felt like I was walking on egg shells. It made the whole hair experience not relaxing.

Comment

I received a voucher for mothers day for a package. It included facial, massage, full body exfoliation and wrap, vichy shower and shampoo/dry. I felt my experience was very disjointed, in between all of these treatments i had to get completely redressed to go to the next room, it was a very cold day - an offer of a robe would have been great. The experience felt disorganised as after my massage I was going to be sent to have my hair done prior to my exfoliation and vichy shower until I mentioned this seemed silly. My "full body" exfoliation involved having the front of my legs, arms and chest applied with a scrub. The back of my body was not exfoliated in any way. The voucher described a "personalised wrap" - apparantly that was what was rubbed on my legs and arms?.. The facial and massage were wonderful and Steve did an amazing job an my hair. I don't see myself returning for the whole experience was not great, I actually felt as though Nobody had organised it properly. Disappointed.

Comment

Unfortunately I booked for a 75 min facial. By the time I was taken in to the room 15 minutes had already lapsed. Then I waited a further 5 mins on the table for the beauty tech to come back. However the facial finished right on the exact time if I had actually been taken in and started straight away. So I lost about 20 mins worth of facial time. A little disappointed. The therapist was nice. Did not offer any advice for my skin or recommendations.