Insignia Hair and Day Spa (2944 reviews)

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I had a restyle cut and blowdry with Phoebe, I have been in the hairdressing industry for 24years and iI could not fault the service.Thankypu to all the staff for a wonderful experience.

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The initial quote was $140 (just a colour for medium length hair - no cut, treatments or styling) - but it ended up being close to $400 with poor reasons given as to the massive price increase (application of bleach, covering greys, matching a colour to my natural colour - I thought these were normal "colour" things?). I sat for over 3 hours just for a result I'm not happy with, they definitely understood what I wanted before starting, but it turned out different to what I asked for. Different staff kept attending to my hair including an apprentice, they seem to swap clients/tasks whenever they feel like it, so I think miscommunication between multiple staff led to the poor outcome and caused delays. One of the ladies came up and took a photo of me without consent and no explanation given. In the hours I was there I had a cup of water and a biscuit, towards the end of my visit I seen another customer enjoying a glass of wine and a selection of cheese and crackers on a wooden board. I asked a lady attending me, "do you do wine and cheese?" and she explained how they do offer that to customers - it wasn't offered to me though. My wet hair was blowdried in a rush with little care at the end. After my visit I realised I still had grey hairs that hadn't been covered properly, as well as the application of colour was really patchy. I honestly feel embarrassed and regretful at the amount of money I spent. And my hair needs to be fixed because I can't hide the uneven colour. I will never return, it was a very expensive mistake.

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Janayha is great at doing eyelashes. Always leave very happy with the result.

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I was gifted a spa package and left feeling like a different person, and without the tension headache I’d had for 3 entire weeks. Lovely, friendly staff who know how to make you feel cared for and valued. Will gift it to myself next time!