Houghton Cuts Hair & Beauty (1742 reviews)

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Had gel toes and have had to go and get them redone

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I visited the salon today for what I had booked as a gel pedicure. When I arrived, I was told that I wasn't booked in for a pedicure and that, due to time constraints, they only had enough time to remove the existing gel from my toes and reapply it. I didn't challenge this at the time because I assumed I had misunderstood what was included when I made the booking. I was disappointed because the main reason for my appointment was to have my feet properly refreshed, including the removal of hard skin with a pumice. Instead, all I received was some exfoliating cream before the gel was reapplied. When I went to pay, I was charged for a gel pedicure. Again, I didn't question it because I wasn't completely sure what a gel pedicure should include. However, when I got home, I checked the salon's website and found that there is a clear difference between a gel removal and reapplication on the feet (which is the service I actually received) and a gel pedicure. I contacted the salon this afternoon and asked for the manager to call me, but I still haven't received a response. This is not the level of customer service or professionalism I would expect from a high-end salon, and I'm very disappointed with both the treatment I received and the lack of follow-up.

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Had a brow wax and tint. Tint barely left on and already need re-doing and the same happened last appointment too. Really poor for the cost. Been coming here years but I will be looking elsewhere now.

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I booked an appointment with a stylist to find out at the end of the appointment it was another stylist that had been doing my hair. . And no one thought to tell me ! I asked for a cut but I received a trim instead . The salon also freezing cold. The stylist was more expensive than the one booked which wasn't a problem financially but again they should inform customers that it's going to cost more . This is the third poor experience in this salon so it's sayonara from me !

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Unfortunately I won’t be back, I have been coming best part of a year, my stylist who I always book is always running late and always seems to have a few clients on the go, therefore keeps handing me over to either a newly qualified or someone who is only training, I am certainly not knocking the young girls but I am not paying cheap, I am paying for one of the more experienced stylists and for the last 3 times have been handed over to a junior which unfortunately do not have the experience to do my hair the way I like it. Today was the final straw, my colour which was done off a newly qualified was all wrong, I have a couple of different colours in and on one side it’s obvious that the colour was put on wrong as i have a broad band of bright blonde rather than alternating colours. My roots were also not done which I always have done, when I pointed this out I was told I wasn’t booked in for that , only half a head of highlights and lowlights which took 3 and a half hours I agree the younger ones have to learn but I always pay extra for an experienced stylist, if I want to let the less experienced practice on my hair, I can go to the local college for a fraction of the price. I am sorry to be negative about today’s visit but hopefully yous act on it and improve your service.

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Hair appointment lasting a total of 12 minutes no hair products offered, no coffee but then would have took longer to boil a kettle than to cut my hair.