Head Studio - King Street (949 reviews)

Comment

I am not happy when I compare the service I receive from Tony n Guy to this saloon. I will not visir here again. I will not be recommending anyone here

Comment

Overall I was underwhelmed with my experience, actually sad to a certain degree. I’ve worked in customer service and understand the pressures and believe in constructive feedback but this I was a bit speechless. My hair ended up taking 5 hours (initially I was told max 4), for a full set of foils, some toners, literally a trim, a what was meant to be curtain bangs cut in and a blow dry, this cost $580 which I felt was very excessive after seeing the end result. The costs for toner and a metal remover they use in toner was $80 on its own which I found allot, your not even using a bottle and your charging customers bottle price plus you choose to use metal remover to help your clients hair being your promoting healthiness, why charge us? Initially the place was calm but got chaotic very quick as expected on a Saturday, their service of water, food offering etc was lovely but for me that was in the first hour and then stopped, you could tell by the end they were running behind. I believe I sat in a basin chair for an hour waiting for hair wash and toners to be put on. My colourist was lovely, I do like my colour, she knew my vision, still wanting to work with my natural, low maintenance colour wise as I like to let it grow out a bit for health and she was able to execute that, very happy with my colour. i had explained to her what I wanted to do with my trim/curtains bangs cut and she seemed to fully vision it and believed it would suit me, my hair texture. Once colouring was done I was then passed on to someone else for a cut, I explained the same thing regarding cut and bangs, they responded they understood. Trim was fine, done in wet hair, I then explained to them about the curtain bangs part, what issues I had before and if this could be fixed if I cut them in again, would it suit me, he responded yes and that was it so being I’m not a hairdresser I trusted his advice and went with it. I felt like my fringe was butchered, it was not falling the way he was trying so if he can’t do it how am I, when I questioned him after he responded it’s cause of my type of hair, why did he Let me cut them in? I truly would not of if he said no as he’s the specialist, we pay for their expertise. It did not look like curtain bangs at the end, the blow dry was also meant to be loose curls, it was more like flat blow dry with ends curled, at the end I felt like a 70/80s hairstyle which was a bit embarrassing, I didn’t want to vocalise it then/cause a scene and just wanted to leave. Good way to start my birthday night.

Comment

Absolutely amazing service by both hair dressers I had. I was fortunate enough to receive the best cut I’ve ever had with my fine hair.