Ella Bache - Hobart (902 reviews)

Comment

The young girl doing my lashes, whilst trying very hard to do the right thing, scrubbed the dye off without enough water, allowing the dye into my eyes, by opening the gap between the upper and lower lids, instead of bathing gently with lots of water. She also didn’t hold the dish in the correct spot so I had drips all down my ear/ hair. Also, she was very irritating with her use of language to keep me informed of which side she was “ coming in” from etc. so repetitive and unnecessary. I realise she’s obviously been trained to let the customer know what she’s doing, but this was over the top. I have to add that I seldom complain, but I do feel justified as I thought it s negative for your business. Warm regards

Comment

Massage didn't focus on the problem areas and found the fake nails were very stratchy and uncomfortable particularly on my scalp and pulled at my hair. Lash tint was great.

Comment

I thought the lady who did my pedicure was absolutely lovely and did a wonderful job. She was friendly, professional, and clearly skilled. However, I felt the salon itself was really lacking. Growing up, Ella Baché was known as a high-end, polished brand, but this location felt dated and quite dirty throughout. The toilet wasn’t very clean, there was laundry piled up in an unused room with the door open, honestly the whole place looked like it hadn’t been properly maintained in a while, which was disappointing. There was no music playing when I first arrived, though it was turned on once the treatment began—but it was so quiet you could barely hear it. Unfortunately, I could clearly hear staff in the next room having lunch—conversations, bowls and cutlery scraping, the microwave running, the door banging shut—it all really disrupted what should have been a relaxing experience. The treatment room also lacked ambiance. The music was barely audible, and the bright overhead lights made it feel more clinical than calming. It just didn’t reflect the polished, premium image I’ve always associated with Ella Baché. I also felt that the money I paid didn’t match the overall experience. While the pedicure itself was lovely and the staff member was great, the condition of the salon and the lack of atmosphere let it down. With a few key improvements—cleanliness, ambiance, and attention to the environment—this place could really live up to the Ella Baché name again but unfortunately I would probably not visit again.

Comment

I was surprised that the therapists made little effort to engage and made no effort to encourage me to rebook or buy product or get to know me at all or offer additional services - they were somewhat proficient with their waxing but the atmosphere was lack lustre - don’t think I will return

Comment

Unfortunately this was a second appointment as my first facial appointment booking wasa big muck up. Being a client of Ella bache for many years I requested I be booked with someone in particular next time and they promised I would be. I felt assured. The day I went in for the review service I was not booked in with that person, I had to wait and I wasn't at all relaxed during a very long facial.

Comment

I found the salon incredibly noisy and this significantly impacted my experience. The therapist had satisfactory knowledge and skills, however, their skill and experience did not match the price I paid. I have attended this salon on and off a few times over the last five years with varying experiences. I am reluctant to return but hopeful others will have a more enjoyable experience and trust the salon will find this well-intended feedback helpful in improving their service.