Ella Baché - Berwick (2061 reviews)

Comment

I normally enjoy my trip to the salon but this time I am very disappointed with the results. My brows are different colours, patchy and my skin is tinted. The beautician told me it would wash off straight away but it hasn’t and I am now stained.

Comment

I have been to this store 3 times now and had a different therapist each time. I always rebook after my facial with the same person but have had someone different each time without prior notice. On my last visit yesterday I was given different skin advice to the two previous therapists prior. I have sensitive skin and have been advised not to use any exfoliant containing microbeads, which I have been doing, but yesterday the therapist did a double exfoliation on my skin using microbeads and my face is still red and irritated 24+ hours afterwards. Happy to provide photos if helpful. I am enjoying the Ella Bache products but the inconsistency of staff and advice is ridiculous and not helpful to improve the condition of my skin.

Comment

Too much hard sell.

Comment

Eyebrow wax - hairs left behind had to pluck when I got home

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While the lady who’s attended to me was lovely, I found the experience to be somewhat uncomfortable. I have another voucher with your business which I would like to discuss getting a refund on or transferring to the Cranbourne branch.

Comment

My treatment started with taking photos of my face and then being told all the things that appear to be wrong with my skin. This took up around 20mins. I paid $150 for a relaxing 45 min massage and 30 min facial and I think I got a 20 min massage and 20 min facial because of the skin initial consultation. I have received more professional service at other Ella Bache salons so I won’t be going back to Berwick.