Ella Bache - Cleveland (1161 reviews)

Comment

I always like to provide positive feedback, however although the masseuse was very lovely & did a pretty good massage, unfortunately the surroundings & environment were not exactly exceptional, & I would probably not have commented if I hadn’t been asked to complete this survey. The room was pretty cold, & each time I was exposed for the massage the only part of me that was warm was where the stone was at that time. The text I was sent with the offer stated “warm up with a hot stone massage “. And the stones were either red hot or rather tepid. But worse than that was hearing the washing up, microwave etc in the kitchen. I could hear it perfectly, certainly not ultimate relaxation. It’s a shame as i was rather looking forward to the treatment.

Comment

Although I had a gift certificate, the overall appointment cost me quite a bit more. The continual up selling without offering a cost for treatment was very irritating. Then after the treatment feeling like they then wanted to hard sell the products they used!

Comment

I was not really impressed with my high bikini wax. Area was not checked to see if even - it was uneven. Wax got stuck onto underwear garment and on skin. Top part of bikini line not completed. Further training required for person who completed wax.

Comment

The body scrub and facial were perfect. However, I had a speed pedicure. This treatment was administered after the body scrub and before the facial. Therefore, the polish should have dried properly if it was correctly applied. I came home after the treatments and put on socks and boots. When I took my socks off that night, they were stuck to my big toes on both feet. You can imagine what my pedicure looks like! I have pedicures regularly at another venue; this has never happened to me before. This procedure was one of three treatments my daughter treated me to for my birthday. I was very disappointed.

Comment

My tan was done well except they missed a few creases which I had to fix myself

Comment

Some simple changes to the room environment would have made the massage experience better. It felt more suited to just beauty treatments. My experience would have been more relaxing and less distracting if - dim lights instead of fluorescent beauty lamp that was there - air con was very cool so I was quite cold with the oil in the massage - loud phone ringing In reception and answering machine on loud speaker during the massage - the therapist opened and closed drawers a lot and made quite a bit of noise during the massage which made it difficult to relax