Ella Bache - Balwyn (1168 reviews)

Comment

Attempted to use "Birthday Gift Voucher" only to find that it was expired only 3 months after it was issued. That is not a gift at all. Obviously just for marketing purposes. What difference does it make to you when the person chooses to use it, if it is indeed a gift. Very disappointing. Also I was kept waiting 20minutes after my appointment time. This made me late to pick up my daughter & although the therapist told me it would not reduce my treatment time. My one hour facial started 20min late & finished at 10 minutes past the hour, so was actually 50 minutes.

Comment

Hi I turned up for my appointment on Saturday which was a prepaid facial special . The booking had been deleted despite having confirmed I was coming via text a few days before . There was no explanation given as to why this had happened . And the girls at the salon weren’t overly apologetic . One lady set up room 2 downstairs which was not a facial room and was uncomfortable compared to normal facial rooms . I still don’t know why it happened . They asked if I wanted to come back another time but given I’d driven from far way and got my kids looked after I wanted it to go ahead . I feel it was unusual but also felt there was no responsibility taken -or a professional response other than the girl who did my facial and tried to rearrange the room etc and fit me in . Just seemed disorganised and unprofessional and passing the buck saying it must have been a colleague who had done it

Comment

After being with this Salon for more than half a decade, I received the worst experience this afternoon. The treatment includes LED but the eye shield was not correctly positioned, resulting in a suden exposure of strong light in my eyes. Asking for the lights to be removed, the first thing I received is " this is not my first time doing this and all my other clients didn't complain." There is no second re-adjustment being offered. After an awkard minutes of silence, I was offered to have a mask and suncreen to finish the session. When sessions finished, the message oil was applied heavily throught out my neck and arm areas. The suncreen had been applied so heavily ( photos could be provided upon request) that my whole face/neck could shine and reflect like a mirror. When I ask for reasons, I was told " this is not my first time applying this much suncreen to other clients and they didn't raise any concern". I addressed that my personal experience isn't very satisfactory and therefore wish for the heavy level to be removed. All I got offered is some cleaner. It took me a good 15minutes to clean myself and I felt really disappointed about the service.

Comment

I booked in an express pedicure for $55 and it doesn't have a description online for the Balwyn location. However, at other Ella Bache locations an express pedicure includes: 'An essential treatment for tired feet. Includes a soothing foot bath, heel loofah, nail care and polish application' The treatment I received today for my express pedicure booking was a file and polish. No soothing foot bath or heel loofah. However I was still charged $55. When I questioned if I had received the 'express pedicure' or just 'file and polish', I was told I'd received the express pedicure service and $55 is the correct charge.