Ella Baché - Balwyn (1126 reviews)

Comment

Hi, I had quite a bad reaction to my facial and my skin is still very red, sensitive and inflamed several days later. I had advised the beautician that I had very sensitive skin and although she was professional & hard working, I don’t think she really understood/took seriously my concerns. It’s possible that the Ella Baché products don’t agree with my skin or that was the wrong type of facial for me.

Comment

I booked a special package (3 different treatments) and had to do this over the phone as it was not available on line. Booked a time. Received a call the day before to come in earlier which I did. Had one treatment done and then find out the booking made on the computer was only for the one treatment instead of the package deal containing 3 treatments. Told if I want the other 2 treatments that were part of the package I needed to come back another time when I book in for another treatment. The person who provided the treatment was lovely. But there is obviously an issue with front of house booking. Very disappointed as it was a birthday gift.

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Hi there. I’ve been to your salon 4 times now and received 3 facials. All of these treatments themselves have been fine, however when I book online it states that the treatment goes for 1 hour and is $95, however the facial only ever goes for 45 minutes which I find to actually be illegal as the full service I booked and paid for was not provided, or misleading advertising for 1 hour for 95$. My facial today was mediocre. My therapist was nice, however took half the facial time organising creams etc; that I felt like I really only got a 30 minute facial for $95 which is outrageously overpriced… at one point she even left the room for 3 or so minutes. Please can I have someone contact me about the time of the facial I have had missed on these 3 occasions, and have me reimbursed as I’m quite over it now. At first I thought it was my mistake but now it’s obvious this is just your mistake that you’re taking people for a ride with. I even have the email confirmations stating the 1 hour booking.

Comment

Didn’t consult my brow wax at all and just started waxing. My brows are so much thinner than usual and the front left eyebrow has been shortened and is uneven. She was scratching at the front of that brow for a few minutes and I’ve come home to look and it had been bleeding, it’s very sore now. Didn’t realise how unhappy I was until I got home. Never had a bad experience here before but please ensure you consult your clients before you start waxing their brows.