Ella Baché - Balwyn (1126 reviews)

Comment

Both staff I dealt with seemed unaware of my requirements even though I have been a customer for a couple of years. I would have thought my current treatments and products would be on my file and reviewed prior to appointment. I think this would assist with treatments and changes required, also on product sales post appointment.

Comment

Haven’t received the full hour service. Facial took just 30 minutes. My facial was 110 and ended up paying extra 30 more for microdermabrasion for 5 minutes. Visible blackheads still on my face. Environment is impressive but not happy with what I went through. So disappointed. I think she fooled me because it was my first time here.

Comment

I have been going to EB for some years now. The reason I continue is because of the familiarity, however I feel it is expensive for what you receive. I value the accrued points and specials, hence continue to give patronage to the business.

Comment

Good atmosphere but salon appears to be quite rundown. Warm towels used during service were not warm at all and had strange, musky smell to them. Music could be barely heard so that created uncomfortable silence in treatment room. I booked a particular treatment because of description online, but not all parts of that treatment were completed. I wish I had been warned in advance as I would have chosen a different treatment instead. However, extremely friendly staff that made me feel comfortable and looked after.

Comment

I was a bit annoyed because I was asked to come in at 4.15pm for my 4.30 pm appointment. I thought fair enough they probably want to do a skin assessment. I arrived at 4.10 pm and then waited until 4.30 pm to be taken straight in for my treatment. The facial and massage were lovely. I purchased some products and returned to my car. I checked my face in the mirror and saw a red mark on my chin. It was red and I can only assume happened during the microdermabrasion. It would have been nice if the beautician had advised me there was a little mark left on my chin from the treatment. I was pretty annoyed when I saw it in the mirror. It's now Friday and I had to cover it up with make up before going to work. I spent $442 but probably won't be returning for another treatment. Regards, Catherine Scott