Elias George Hair (2072 reviews)

Comment

Hi, Im not usually one to complain but my experience this time was not a good one. Dont get me wrong the person who did my hair was kind and considerate but it took a long time before she got started as she was constantly answering phone calls and dealing with the walk in customers. I came in for a keratin treatment as my hair is very dry and frizzy. The lady was aware of this and assured me that keratin treatment will help rid my frizz. Unfortunately it wasnt done correctly and i believe the incorrect product was used. When i raised my concern about how my hair was done last time she said that there was enough product in my hair but she only applied it to my scalp and combed in the rest, without adding keratin along my the length of my hair.The bottle that was used was a white bottle with hand written 'Keratin' when last time it was a black bottle which read Brazilian Keratin. My hair is still dry and frizzy. This experience cost me $300 + $50 for the shampoo and conditioner pack. When i went in to have my hair washed it was washed by an assistant which is fine but then the lady explained to me it was because of the way the trainee blowdried my hair, which was why my hair remained frizzy. When i then told my lady that i think its because she didn't put enough keratin she said "its ok,il use the stronger product next time". I am not sure if il have my hair keratined there again. It has now been approx 3 weeks and I just feel disappointed and unsatisfied with my hair as i dont feel that the treatment worked as I initially mentioned and i dont think my complaint will be resolved without confrontation and me being blamed for not doing this or that.

Comment

This was my 4th time at the salon and I usually book with Abbey. Abbey was away so I was booked in with the manager. (Not sure if her name) she was busy cutting hair for almost an hour and asked the younger trainee girls to do my colour .. which I don’t mind. However not to be acknowledged from her or a little apology to say she didn’t have time to do my hair would have been nice. My booking was made at least 2 months ago so I wasn’t sure what the issue was. And when I came in at 9 am for my appointment they also advised me to come back at 915 and when I got back there she still wasn’t available and as I said she spent at least an hour cutting and blow drying someone’s hair. I didn’t feel welcome at all. When abbey is there it’s a different environment.. she’s so friendly and professional at the same time. the lady who blow dried my hair was very nice also.But having no acknowledgment from the manager i felt like I wasn’t wanted and she also didn’t seem like she wanted to be there that day!

Comment

As a long time client I feel my continued support for Elie's is taken for granted when other clients are attended to before me when I always make my appointments well in advance and am usually easy to get on with- today I have to comment that I was very disappointed that I was asked to wait after someone else (who come in after me) sat down for a trim after a colour - as l was lead to my seat also for a trim after a long wash after my colour . I did have the first appointment of the day.