L.M. Spa (1123 reviews)

Comment

Reception under resourced and distracted, not focused on creating expreience. Difficulty with gift voucher processing detracting from experience, depite emailing the in advance. Overall level of cleanliness and general upkeep below what i expected given price point. Including in restaurant. Disappointing. The facial and massage themselves, were excellent.

Comment

I feel terrible to give negative feedback and I wouldn't have, except that I have received this survey. I was really looking forward to this experience however I left feeling really flat. The lady that gave me my treatment was really lovely however the flow of the over all experience was poor. I arrived at 12:15 with 45mins to swim and enjoy a pool side lunch as discussed with the lady who took my booking over the phone. When I arrived I was instructed to go back to the bar to arrange lunch of which I was told it was a little inconvenient to go to the pool with lunch so I sat at the bar. I was told there was a large booking so I need to get a small snack which I did. After eating, I walked back to the pool room to find it locked and then had to walk around. I had 5mins remaining to swim of which I had to set a timer and couldn't relax as I was worried about not making in to my appointment at 1pm. When I was locking my belongs prior to entering the appointment I couldn't get my locker to lock so I was anxious about leaving my belongings. I entered the room downstairs shortly after 1pm and waited until 1:20 when I was introduced to my consultant. The consultant was lovely and I am not complaining about her therapeutic service however at 2:40 after my shower I was asked to enter the spa and a timer was given to me so that I knew at 3pm I had to get out and dry. The consultant did knock shortly after 3 to make sure I was finished in the spa. I sat waiting in the room in the dark about 5mins and thought that maybe I was meant to get dressed and leave. As I left I handed the keys to the receptionist who was on the phone. She did kindly ask her called to hold whilst she took my keys and wished me well on my way out. I found that I was leaving the car park at 3:15pm. So the appointment time with in the premises was less than 2hrs. I have never attended a spa treatment before so I didn't know what to expect but I really didn't feel like my Werribee spa experience was worth $280. Maybe it was as I am new to this experience. I was booking in for the Heavenly Decadence and a mini facial. Again, I would like to reiterate that the staff were lovely I just didn't feel like the over all experience was worth the $320 spent. I was using a voucher that my friends purchased pre covid. I was booked in at 1pm Tuesday 22nd Feb. Many thanks, Kelly Cristaldi

Comment

Pool feels outdated and rundown, aesthetically not eye pleasing, saw mould, female changeroom could improve, anymore than two people feels tight, changing chair area situation right infront if the toilet, not very pleasant/claiming space. There were no basic complementary toiletries available, for the amount of money you spend here it was a real disappointment. My massage was also a let down. Would not recommend to friends.

Comment

Comment from Jace- person who looked after me was the most unhelpful person, they gave me know instructions on what to do. I was also Not told we could use pool afterwards.

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This was hard to rate. Reception area was lovely and inviting but change rooms were quite messy with towels and robes. We arrived in reception at 3.25 for a 3.45 appointment but due to receptionist not being able to find our voucher, we were delayed for our massage which then did not equate to an hour. we probably had a total of about 40 minutes all up. Massage was great but we paid had for an hour. Massage started at approximately 3.55 due to the confusion at reception but yet still finished at 4.40. Disappointed that we didn't receive what we paid for, and I feel I should have been offered a refund for what we missed out on. Once massage finished, I was called back to pay for the "other" massage. I had paid $300 for both and on the day, I had asked the receptionist that it reflect that the voucher and the extra massage for $150 were linked but each time I called (had to reschedule three times due to a family illness), they could never find the two massages that were paid for together, booked in together. I felt it was very unprofessional and when asked yet again yesterday to pay, I was highly disappointed that I had to go through a bank statement to show proof. Although the girls were very polite, this shouldn't have happened.

Comment

Honest review from an experienced dayspa client. On arrival, front of house was friendly, and showed me where the change rooms were. The lockers aren't very secure, they have a flimsy latch for a lock. Front of house had forgotten to hand out my towel and blamed the cleaners. The pool and spa was unpleasantly cold, which wasn't a good start to my $560+ spa treatment. However, my beauty therapist was amazing! She was professional, knowledgeable and my dignity was of most importance. We spent 5hrs together, and the full treatment was heavenly. It would have been nice to be more involved in product choice or explanation of products throughout treatment. There was also no skin care consultation or upsell after treatment, I could've been interested in purchasing some skin care products. They have these daggy coloured lights in the treatment room - something from the 90s. Def worth getting rid of these! Not that great opening my eyes between treatments to disco blue, red and green lights bouncing off the walls and ceiling... My treatment included lunch, however it seems to have sat too long and became soggy in the dressing before served to me which was disappointing. They served delicious herbal tea in the treatment lounge which was lovely. Werribee Mansion is close to home, but I'd be inclined to travel 1hr-1.5hr to have a better overall experience.