L.M. Spa (1080 reviews)

Comment

This was hard to rate. Reception area was lovely and inviting but change rooms were quite messy with towels and robes. We arrived in reception at 3.25 for a 3.45 appointment but due to receptionist not being able to find our voucher, we were delayed for our massage which then did not equate to an hour. we probably had a total of about 40 minutes all up. Massage was great but we paid had for an hour. Massage started at approximately 3.55 due to the confusion at reception but yet still finished at 4.40. Disappointed that we didn't receive what we paid for, and I feel I should have been offered a refund for what we missed out on. Once massage finished, I was called back to pay for the "other" massage. I had paid $300 for both and on the day, I had asked the receptionist that it reflect that the voucher and the extra massage for $150 were linked but each time I called (had to reschedule three times due to a family illness), they could never find the two massages that were paid for together, booked in together. I felt it was very unprofessional and when asked yet again yesterday to pay, I was highly disappointed that I had to go through a bank statement to show proof. Although the girls were very polite, this shouldn't have happened.

Comment

Honest review from an experienced dayspa client. On arrival, front of house was friendly, and showed me where the change rooms were. The lockers aren't very secure, they have a flimsy latch for a lock. Front of house had forgotten to hand out my towel and blamed the cleaners. The pool and spa was unpleasantly cold, which wasn't a good start to my $560+ spa treatment. However, my beauty therapist was amazing! She was professional, knowledgeable and my dignity was of most importance. We spent 5hrs together, and the full treatment was heavenly. It would have been nice to be more involved in product choice or explanation of products throughout treatment. There was also no skin care consultation or upsell after treatment, I could've been interested in purchasing some skin care products. They have these daggy coloured lights in the treatment room - something from the 90s. Def worth getting rid of these! Not that great opening my eyes between treatments to disco blue, red and green lights bouncing off the walls and ceiling... My treatment included lunch, however it seems to have sat too long and became soggy in the dressing before served to me which was disappointing. They served delicious herbal tea in the treatment lounge which was lovely. Werribee Mansion is close to home, but I'd be inclined to travel 1hr-1.5hr to have a better overall experience.

Comment

The place was run down and did not look up to standard of a lamcemore group experience. Cost for the service was on the pricy side. Staff were nice but not overly friendly or welcoming. Bathrooms locker area could also use updating and felt old and run down. Upon entering stairs were covered in bird poop and was not welcoming at all. I went with 2 other ppl for the same service and we all had a different experience during treatment so not the same across the board. Massage itself was a good quality

Comment

We did the melting moments and something seemed amiss and upon checking the spa menu at home, this was supposed to be a 45min massage, 60min facial and 15min scalp massage. Both me and my friend booked this weeks ago primarily for the facial time, however the massage went on for much longer then 45mins as did the hair treatment for way more than 15mins. The facial was super quick - 20-30 mins max, double cleanse, scrub and double mask - I can do all these at home by myself, why would I go to a spa. At the time of booking we selected native facial so I would assume this was added to the booking info as there was no consult about the skin type etc. We feel quite ripped off with the facial component of this treatment. The therapist was a lovely girl so no complaints regarding that at all. It just isn't right when you are paying 270 you expect what is on the menu. I had to come back and check the menu again as I thought I read something wrong but no I confirmed the facial was supposed to be the longest of the treatment. Yes no one carries a watch while in treatment but everyone can tell the time difference between the treatments. Our previous treatments were great as I had booked single treatments not a package one and its not right if you take payment for something as its not provided as described. I had also brought my family and friends to the spa so I'm quite dissapointed.

Comment

Massage: I would have preferred a proper spa treatment. Unfortunately, my therapist didn’t seem to know how to perform a massage effectively. She barely touched any muscles, and although I asked for a firm massage, it lacked any real pressure or technique. At the time, I tried to see it as a light, cute experience, but in truth, it left me completely unsatisfied. It felt more like someone gently patting me rather than delivering a proper therapeutic treatment. Facial Feedback: The facial experience was quite misleading. At times, I wasn’t even sure what was being applied—whether I had a mask on or not? There was no clear communication throughout, and was no eyeI cream delivered on the endThe whole treatment felt confusing and lacked the professional touch I expected. She was touching my chest but wasn’t applying any treatment anything on my neck….. I think therapist is lacking experience and knowledge in that sort of hotel! First time very unsatisfied experience! Would like to improve cleanliness in changing rooms the baskets Were Over field with dirty towels in robes. Reception cabinets with the creams are stored were all Very dusty and dirty…..I don’t think that should be acceptable in the spa environment! Definitely not buying a cream from those cabinets:( Receptionist lady was very professional and engaging! All other experience were very disappointing!

Comment

dissappointed. its not cheap, and although the lady was lovely, i really dont think she was a qualified masseuse. My second time here, the first i paid for, this was a birthday treat, and ive been dissappointed both times, there are far better options in the area.