L.M. Spa (977 reviews)

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Beautiful environment and decor. Great overall service however too noisy. I could constantly hear talking and laughing of the next clients waiting, footsteps and the stairs the entire time of my 4hr package. Made it hard to fully relax and zone out.

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Massage and facial were excellent. Lunch inclusive in the package we received was very disappointing. The restaurant had terrible ambience (drilling and repair was being done on a nearby staircase) the wait staff did not make us feel welcome on arrival nor on departure. Have been to the spa several times and loved it but will not rebook a lunch package again as it really let down the day.

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The pool and steam room are looking very tired and in desperate need of upkeep. Was a little annoying to be relaxing in the couch area and have a staff member constantly going in and out of the store room for towels and supplies. We had a sweet plate but it was 6 macarons on a slimy substance that made us thing that the water from the spa being filed had gotten into the plate and made the macarons soggy. We had a couples package and there were no strawberries on the plate which is a missed opportunity

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Front reception was very accommodating, nice and very professional. Same with Joseph Restaurant. As for the pampering side not so professional one of the girls finger nails keeper stabbing her, nails were obviously to long for this profession. The massage it self was okay but not up to usual standard unfortunately. I think the ladies change room needs to be bigger and lockers updated could hardly fit anything in those. Not sure I would be in a rush to go back.

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I had a massage & facial on the day with my daughter, I have filled out the paperwork before to stay I have oily skin, not sure what they used for the facial, however I ended up with a bad reaction on left side of my face, very inflamed & bubbly, have been to the doctors & advised it is from a bad reaction.. unfortunately I won’t be going back there again

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Temperature in the room was freezing