L.M. Spa (1166 reviews)

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Reception under resourced and distracted, not focused on creating expreience. Difficulty with gift voucher processing detracting from experience, depite emailing the in advance. Overall level of cleanliness and general upkeep below what i expected given price point. Including in restaurant. Disappointing. The facial and massage themselves, were excellent.

Comment

I had one of the worst massages there.. I had the mansion essential treatment, even though I indicated my preference to have a firm massage on the intake form, the masseuse really didn’t deliver. She never asked me whether the pressure was ok so I had to tell her to please go stronger.. it felt like she was tickling me for 60 mins and I could not wait for it to be over. The facial was ok, nothing special. I definitely don’t think that was good value for money at all.

Comment

The toom was warm, but I was cold during the massage. Heated blanket on bed would be beneficial during winter.slipoers and dressing gown was a special touch.

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The spa is run down. Facilities in need of a Reno. the masseuse. had something on her hand maybe the right hand that scratched me throughout the massage which made it quite unpleasant. It may be a cut or scab or a callous. I could not relax and enjoy as it was quite unpleasant feeling.

Comment

The price for the massage is slightly overpriced for the service. My husband mentioned to the masseur to increase the pressure or asked for more firm. He complained that it was just normal pressure.

Comment

The facilities such as the pool and bathrooms were poorly maintained and were dirty, messy and sometimes broken. Overflowing towels, dirty sunbeds and rusted hand rails at the pool... Messy bathrooms with overflowing bins and used towels all about... Dead bugs and stains on the walls of the toilet stalls... Broken hinges and missing towel racks in the shower stalls, empty shampoo/conditioner bottles... just to name a few. The entrance walkway to the spa was completely covered in bird poo too. All together it wad not the ambience of a luxury spa. The treatment itself was nice enough but we will not be returning on account of the overall experience we had.