L.M. Spa (1080 reviews)

Comment

I had one of the worst massages there.. I had the mansion essential treatment, even though I indicated my preference to have a firm massage on the intake form, the masseuse really didn’t deliver. She never asked me whether the pressure was ok so I had to tell her to please go stronger.. it felt like she was tickling me for 60 mins and I could not wait for it to be over. The facial was ok, nothing special. I definitely don’t think that was good value for money at all.

Comment

The toom was warm, but I was cold during the massage. Heated blanket on bed would be beneficial during winter.slipoers and dressing gown was a special touch.

Comment

The spa is run down. Facilities in need of a Reno. the masseuse. had something on her hand maybe the right hand that scratched me throughout the massage which made it quite unpleasant. It may be a cut or scab or a callous. I could not relax and enjoy as it was quite unpleasant feeling.

Comment

The price for the massage is slightly overpriced for the service. My husband mentioned to the masseur to increase the pressure or asked for more firm. He complained that it was just normal pressure.

Comment

The facilities such as the pool and bathrooms were poorly maintained and were dirty, messy and sometimes broken. Overflowing towels, dirty sunbeds and rusted hand rails at the pool... Messy bathrooms with overflowing bins and used towels all about... Dead bugs and stains on the walls of the toilet stalls... Broken hinges and missing towel racks in the shower stalls, empty shampoo/conditioner bottles... just to name a few. The entrance walkway to the spa was completely covered in bird poo too. All together it wad not the ambience of a luxury spa. The treatment itself was nice enough but we will not be returning on account of the overall experience we had.

Comment

The steps to the spa are dirty and derelict looking in comparison to the beautiful grounds, but the welcome area makes up for this with a calming energy and welcoming staff. The spa waiting room downstairs is beautifully set up, but the spa rooms themselves could do with some better mood lighting and warmer, comfier massage beds. We felt cold and thought the rooms could really do with an update. The changing rooms absolutely need an update, with broken tiles, mouldy grout, stains and every toilet roll holder/soap holder was broken. The steam room seat was coming away from the wall where the silicone had degraded, so when you sat on it, it moved and felt unsafe. The pool area was clean and aesthetically pleasing, but the pool and "hot tub" were FREEZING cold! We tried our best to relax in the pool but had to get out it was too cold to enjoy. Overall it was quite disappointing and feels like it really needs an update. Please look at similar reviews to this, people really want to use and enjoy this space!