L.M. Spa (1025 reviews)

Comment

I feel terrible to give negative feedback and I wouldn't have, except that I have received this survey. I was really looking forward to this experience however I left feeling really flat. The lady that gave me my treatment was really lovely however the flow of the over all experience was poor. I arrived at 12:15 with 45mins to swim and enjoy a pool side lunch as discussed with the lady who took my booking over the phone. When I arrived I was instructed to go back to the bar to arrange lunch of which I was told it was a little inconvenient to go to the pool with lunch so I sat at the bar. I was told there was a large booking so I need to get a small snack which I did. After eating, I walked back to the pool room to find it locked and then had to walk around. I had 5mins remaining to swim of which I had to set a timer and couldn't relax as I was worried about not making in to my appointment at 1pm. When I was locking my belongs prior to entering the appointment I couldn't get my locker to lock so I was anxious about leaving my belongings. I entered the room downstairs shortly after 1pm and waited until 1:20 when I was introduced to my consultant. The consultant was lovely and I am not complaining about her therapeutic service however at 2:40 after my shower I was asked to enter the spa and a timer was given to me so that I knew at 3pm I had to get out and dry. The consultant did knock shortly after 3 to make sure I was finished in the spa. I sat waiting in the room in the dark about 5mins and thought that maybe I was meant to get dressed and leave. As I left I handed the keys to the receptionist who was on the phone. She did kindly ask her called to hold whilst she took my keys and wished me well on my way out. I found that I was leaving the car park at 3:15pm. So the appointment time with in the premises was less than 2hrs. I have never attended a spa treatment before so I didn't know what to expect but I really didn't feel like my Werribee spa experience was worth $280. Maybe it was as I am new to this experience. I was booking in for the Heavenly Decadence and a mini facial. Again, I would like to reiterate that the staff were lovely I just didn't feel like the over all experience was worth the $320 spent. I was using a voucher that my friends purchased pre covid. I was booked in at 1pm Tuesday 22nd Feb. Many thanks, Kelly Cristaldi

Comment

I had one of the worst massages there.. I had the mansion essential treatment, even though I indicated my preference to have a firm massage on the intake form, the masseuse really didn’t deliver. She never asked me whether the pressure was ok so I had to tell her to please go stronger.. it felt like she was tickling me for 60 mins and I could not wait for it to be over. The facial was ok, nothing special. I definitely don’t think that was good value for money at all.

Comment

The spa is run down. Facilities in need of a Reno. the masseuse. had something on her hand maybe the right hand that scratched me throughout the massage which made it quite unpleasant. It may be a cut or scab or a callous. I could not relax and enjoy as it was quite unpleasant feeling.

Comment

The price for the massage is slightly overpriced for the service. My husband mentioned to the masseur to increase the pressure or asked for more firm. He complained that it was just normal pressure.

Comment

The facilities such as the pool and bathrooms were poorly maintained and were dirty, messy and sometimes broken. Overflowing towels, dirty sunbeds and rusted hand rails at the pool... Messy bathrooms with overflowing bins and used towels all about... Dead bugs and stains on the walls of the toilet stalls... Broken hinges and missing towel racks in the shower stalls, empty shampoo/conditioner bottles... just to name a few. The entrance walkway to the spa was completely covered in bird poo too. All together it wad not the ambience of a luxury spa. The treatment itself was nice enough but we will not be returning on account of the overall experience we had.

Comment

The steps to the spa are dirty and derelict looking in comparison to the beautiful grounds, but the welcome area makes up for this with a calming energy and welcoming staff. The spa waiting room downstairs is beautifully set up, but the spa rooms themselves could do with some better mood lighting and warmer, comfier massage beds. We felt cold and thought the rooms could really do with an update. The changing rooms absolutely need an update, with broken tiles, mouldy grout, stains and every toilet roll holder/soap holder was broken. The steam room seat was coming away from the wall where the silicone had degraded, so when you sat on it, it moved and felt unsafe. The pool area was clean and aesthetically pleasing, but the pool and "hot tub" were FREEZING cold! We tried our best to relax in the pool but had to get out it was too cold to enjoy. Overall it was quite disappointing and feels like it really needs an update. Please look at similar reviews to this, people really want to use and enjoy this space!