L.M. Spa (1285 reviews)

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I visited with 4 friends. The staff were wonderful and the treatments we received were amazing. Loved the pool, spa and steam room plus plentiful towels, super comfy robes and lovely toiletries. My only slightly negative feedback is that the size of the change room and number of showers isn’t really suited to more than 3 people at anyone time. It’s a bit squishy! There were 8 people trying to get showered and changed at one point and some of us ended up changing in the pool area.

Comment

A lot of good staff have left. Cost cutting is obvious. No basic repairs/ maintenance. Walls and doors need a deep clean in bathrooms and paint touch ups. Rusty plant holder falling off wall in female toilets. Doors to toilets an eyesore with new locks scraping wall as not fitted correctly or finished to a decent standard. No curtain replaced in downstairs waiting area so ambience lost as too bright and scuttling staff seen too much which is not relaxing. Curtain also muffled loud voices of upstairs staff and customers a bit. No hot tea anymore / one jug of luke warm tea. No blanket for massage covering whilst waiting for masseuse, but a standard towel - what’s next? A piece of butchers paper? Pool. Is great but some deck chairs wobbly and need fixing and foam on cushions so thin that not comfy after 5 minutes. Prices have gone up as of my next visit I am told but if standards don’t improve I feel customers will be lost which will be a shame as I have been a regular for years and would hate it’s reputation to spiral downward.

Comment

We had the salon included in our hotel package. The children got a little pamper, and loved it! We as parents appreciated the time and attention given, definitely is one for the memories!

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The swimming pool was not hot, the water was too cold to stay in.

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Pool and spa were cold. Was expecting warmer. Treatment was wonderful and the glass of bubbles after nearly put us to sleep we were so relaxed! Shower pressure could be improved, plus the shampoo etc was difficult to get out.

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This was a gift for my birthday. It was a lovely experience. My room was extremely cold and at times uncomfortable. The therapist did finish a little earlier than expected. However, Nat at reception identified this and made up for it with a platter of desserts and a bottle of sparkling wine. She went above and beyond to rectify the experience. Her friendly nature and willingness to make us happy was very much appreciated. I would highly recommend this service and ask for the heated blanket. My friends in the other room had a blanket and loved every minute.