L.M. Spa (1080 reviews)

Comment

We filled out a card of the type of massage we would prefer with regards to pressure applied and parts of the body to be massaged, when we entered the room the ladies had no idea of what we had requested and we had to verbally repeat our preferences. This was a waste of time as they did not take on board our requests, I had asked to have my scalp massages and no feet, I got the opposite. I was also cold throughout the experience. My masseuse spoke to me throughout when I had requested I prefer not to chat.

Comment

Felt letdown, as a result of how they market this spa, by the actual facilities. Extremely small changing area which can not use comfortably if someone else is in there let alone a large group, general upkeep was quite disappointing for a “luxury” (?) destination dated areas need repair, dirty etc, towels not readily available poolside had to wait around dripping wet in reception, people’s drinks and food let poolside long after theyve left, explanation of Hammam for 2 treatment felt rushed and given a tiny bowl of clay which was told was for whole body??? Im sure we were told to leave it on until it peeled off but no such thing happened. She also said briefly showers will come on at end of treatment werent shown where they were etc- well 5 mins before session finished lay back eyes closed on steam room lounge bench, was absolutely startled by a shower blast in face from above. I have been really excited to try this place and recieved a voucher for my birthday.

Comment

Facilities were rundown. Bird poo all over the front steps couldn’t avoid walking in it. Bathrooms in desperate need of industrial cleaning mould in the corners. Massage was $220 for 90 minutes was really a 60 minute massage stretched into 90 minutes by a head rub that went on way too long. Overall disappointing won’t be back. Staff were lovely.

Comment

Nothing has changed since I've been there the last time. It's noisy and not relaxing at all. Staff lacked motivation.

Comment

The booking process was not made very easy, due to the poor service of answering phones and not being able to book online. There was no confirmation reminders sent to remind you of your appointment and when calling prior to my appointment the staff mixed up my times. My first impressions were not great, but the rest of the service did improve once I received my treatment. I highly suggest they modify their booking system.

Comment

My first time visiting LM Spa was exceptional so I booked an experience for my parents to treat them. Unfortunately, this time, the experience was rather disappointing. The treatment start time was not respected and even though we arrived 20mins before our scheduled time, we were made to wait 30mins. The treatments itself started 10mins late and both my dad and I had therapists who were unsatisfactory. In particular, my therapist was sloppy, kept sighing and it was very clear she was taking every opportunity for a break. I did not feel at all rested and my 60-mins massage ended up being a 15mins of service with majority of the time spent just lying there. The hair mask was only applied on top and my hair started falling off as she was ripping them - absolutely dreadful and very painful. The facial was yet another let down - contrary to my first experience, the facial felt like only a cleanse. I really wanted this day to be special but it’s ruined it for me and my parents.