L.M. Spa (1222 reviews)

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You can’t book online. They don’t answer the phone. It is best to email them to call you, so that you can make a booking! The massage itself was amazing, however, we were never provided with towels so couldn’t use the steam room or shower afterwards, which was a little disappointing.

Comment

The treatments were superb and very good value for money packages in a beautiful environment, including a stunning indoor warm pool. Improvements to customer service are require. I experienced gaps in communication and lack of response to phone messages which was unhelpful prior to visit etc. I would like to have included another person to the outing and advised this 2 weeks prior, with no reply to this either. This aspect is a shame for such a lovely spa with beautiful treatment options. I would return again as therapists were excellent and overall a lovely day out.

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Had a great experience. I had the spa indulgence package and I can highly recommend this! I left the spa feeling so refreshed and relaxed. Will definitely be back

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It was a lovely relaxing environment. Staff were welcoming and peaceful. However, we filled in the form provided, where we selected certain areas and not others. The therapists did not seem to have read that because as the held the form in theire hands, and after asking us in the massage room where we would like the focus of the massage, they preceded to just do the whole body experience that presumably is standard. While there is nothing wrong with a whole of body, if one is asked where specifically to target, it would be sensible to do that. And one other issue, which is common to all spa massages we have attended, the massage is very surface oriented, it is not a massage that addresses tension areas, and even though we both asked for very firm massage, that was not the experience. If you like firm massages, and get very skin brushing massages, it is not relaxing it is frustrating. We have actually both realised that these types of massages are not for us in the future because I think what we are expecting is more a remedial massage, not a relaxation massage. But thanks to the staff, they did their standard massage well.

Comment

- spa was cold and uncomfortable , we were right on the jets to get some warmth. did not stay long, - pool was cold so did not use it hence why we did not stay the whole day - would prefer a healthier option then the glass of wine .

Comment

The change rooms had an unpleasant smell and the steam room was not inviting. The staff were very professional and did everything they could do to help. The spa part of the pool was not warm enough. It was the same temperature as the rest of the pool making the experience less relaxing. It was great to be able to order food from the lounge but would have been better to do this from the spa site rather than walking across in a robe. Thank you - we will be back