L.M. Spa (1222 reviews)

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I brought my cousin advising her LM massage is like being in paradise, however she reported her feet was not massaged and the service was average.

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Our spa treatments experience was very relaxing and we really enjoyed it, the staff were lovely and very professional but the pool area is so tired looking and needs updating

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There were far too many kids and people in th pool area for it to be a relaxing part of the experience. The spa seemed understaffed as nobody was restocking towels or cleaning up day beds no longer being used. We enquired about upgrading to a sale advertised on the change room doors and were told it's not possible as the restaurant would need more notice. Surely the restaurant could have been called to check availability at least. One of the massage therapists was clearly sick and coughing during the couples massage. Overall quite a disappointing visit compared to past experiences.

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Overall it was a very nice experience. However, not very suitable for elderly people as bathroom floor and pool area tiles were slippy, no hook for towel on door of shower and no handrail in shower. Bathroom area was a bit congested with only two toilets.

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I would definitely attend again. However, feedback...the sauna made a VERY loud deafening sound, I had to leave every few mins as it was very uncomfortable. I reported it to Courtney at reception, she didn't seem phased. Said "no one has ever complained before" Sorry, this is not how you handle complaints. The spa water was way too cold.The waiting room couch seats at the LM Spa were soaking wet. The tea served was cold and flavourless. I waited 7 mins for therapist to come back into the room after I stripped. All I had on was undies and robe as instructed. 1 min would have sufficed. Alot of attention to detail is missing for a luxe spa experience, but the massage itself was honestly great. Very relaxing.

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The place is quite dated. Changerooms/lockers are flimsy or need maintenance and a good clean. Also, the changeroom/locker area needs to be bigger. Being Sunday, they needed more staff at reception. Having one person, she seem to be run off her feet, which affects the whole calm environment. Not her fault, just needed more staff. While the spa is dated and not very lux, the treatment (massage, facial and hair) was great. Therapist was great - no complaints. For the priced we paid, it's value for money.