L.M. Spa (1080 reviews)

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Worst experience ever. I have been going here for years and know how good a standard this spa has been but this was the worst experience i have ever had on this visit. There was no one to great me or offer a drink. I waited 10 minutes for the therapist who was not with anyone.minutesThe Therapist didnt ask me what i wanted but told me what i was having. I tried to ask about modifying the booking as i was told by reception to talk to the therapist and was told they do not do the treatments that i mentioned ( which are listed on the spa menu). There for my only choice was a massage. The massage itself the most uneven painful and odd massage I've ever had.My arms were left raised above my head for an house, my shins were attempted to be massaged and in the end I was given what was meant to be a head massage (that i didn't want) which just circled around the top of my head and made my hair look like a birds nest. The whole time I could hear the other therapists chatting over the music in the next room.I was supposed to get a glass of wine/bubbles. I had to go chase it up after my session. The pool was lovely and large but quite cold. The spa was not very strong. To pay for a pool session is nnot worth the money. The food at the pool was super expensive with the chips being $12 and a cheese platter being $50. No food is available after 4:40 and the only indicator is the app to order tells you you can't order at this time. I will be thinking long and hard before returning

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The therapist did not introduce herself. She massaged over the spine and was very uncomfortable and had to use a heat patch after it because my back was so sore. I asked for light pressure as I am very skinny and prefer light relaxing massage.

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Didn’t feel welcomed when I walked in .. Gowns overflowing in basket & slippers all over the floor in change rooms …Treatment was shorter than paid for .. Therapist did a great job !!

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We were very disappointed with our spa experience due to the rudeness of the male on reception. From the moment we arrived he was argumentative, unprofessional and dismissive in regards to advising us that our Luxury escape vouchers had expired. Our vouchers had not expired and was valid however he was looking at a previous voucher as we were return clients. No apologies were made from him, even when he eventually did find our current voucher. The interaction with him left us feeling uncomfortable and not the calming spa experience we took an annual leave day for to enjoy. As a previous client who has been numerous times to the spa, I will not be returning due to the unprofessional treatment we received from this staff member.

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The massage was amazing however we did not get what we paid for the male receptionist was rude even when l showed him my voucher no effort was made to reimburse me for not having 2 facials that were paid for. Instead we received a spa soak that was dirty. We were supposed to receive a couples 60 minute massage followed by a facial with pool and a glass of wine. The massage was amazing and so professional we were just let down as we called numerous times to confirm appointment but made to feel as though we lied, about not receiving a text message to confirm appointment also we showed him the voucher at the end of our treatment because he said we got the treatment confused and offered the spa soak over 2x facials because they didn't have enough therapist.

Comment

Upon attempting to book a spa treatment at L & M Spa, I could not get anyone to answer their phone for the best part of two weeks, to the point I tried to contact the hotel to book our accommodation and spa only to have the same issue, I than had to email them to request a call back after their phones continuously rang out during business hours for 2.5 weeks. On the day of arrival at the spa, the lovely lady on the desk greeting me was and very approachable and nice, however the facilities were quite underwhelming and the massage was a basic massage, so much so you learn to do a more appropriate relaxation massage in a 6 week night course at Swinburne. I dont feel I would recommend this spa based on the overall experience.