L.M. Spa (1195 reviews)

Comment

Unfortunately this experience didn’t live up to my previous visit. Four years ago I attended for a babymoon package and it was absolutely amazing, which is why I chose to return. The staff on this occasion were very lovely and welcoming and the customer service itself was warm and friendly. However, there was no pre-massage paperwork completed, I was only verbally asked about allergies or pain areas. During the massage there were frequent 3–4 minute pauses throughout the session, which I’ve never experienced before. Around a third of the massage was performed one-handed, which made the treatment feel below average and not as relaxing or consistent as expected. The lounge seating in the waiting area was also quite worn and could really use an upgrade, as it detracted from the overall spa atmosphere. While the staff were kind and professional, the massage itself was a let down, particularly for the price paid. I would have expected a higher standard given my previous experience.

Comment

Peri was lovely, thank you.

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The lady who provided me with the 30 minute back massage and whole body scrub was amazing! She was very helpful in using pillows to get me into a position where I wasnt in pain (from a condition I have). I left there feeling amazing and not in pain! (Which is rare). I highly recommend her. Im sorry I cant remember her name. She had very long blonde hair.

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No hair mask was given as per the description of the package. At same stages it felt as though the therapist was distracted and wasn’t paying attention to the massage. The facilities are very old and need an upgrade.

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Overpriced and under-delivered - the massage was perfunctory at best, the facial - well I have no idea what was going on, no idea on any products used or any recommendations. The door to the treatment room was opened three times during the treatment, not sure why. The lounge area is uncomfortable, we were offered no drinks (no idea what was in the teapot), and honestly it was just really disappointing. Try Endota spa at Balgownie to get an idea of what exceptional service really is.

Comment

Great experience