L.M. Spa (1166 reviews)

Comment

A lot of good staff have left. Cost cutting is obvious. No basic repairs/ maintenance. Walls and doors need a deep clean in bathrooms and paint touch ups. Rusty plant holder falling off wall in female toilets. Doors to toilets an eyesore with new locks scraping wall as not fitted correctly or finished to a decent standard. No curtain replaced in downstairs waiting area so ambience lost as too bright and scuttling staff seen too much which is not relaxing. Curtain also muffled loud voices of upstairs staff and customers a bit. No hot tea anymore / one jug of luke warm tea. No blanket for massage covering whilst waiting for masseuse, but a standard towel - what’s next? A piece of butchers paper? Pool. Is great but some deck chairs wobbly and need fixing and foam on cushions so thin that not comfy after 5 minutes. Prices have gone up as of my next visit I am told but if standards don’t improve I feel customers will be lost which will be a shame as I have been a regular for years and would hate it’s reputation to spiral downward.

Comment

Amazing experience definitely be back

Comment

We were very happy with our appt today and feel quite relaxed

Comment

Very good service and we enjoyed it very much

Comment

Our massage was amazing to top off our overnight stay at the mansion hotel very relaxing highly recommend

Comment

Price has increased with no notice, my booking time was changed with no notification at all. Changing facilities are in desperate need of an upgrade, there hasnt been any changes in 12 years. Toilet paper holder in bathroom is broken, has been broken for some months now. When I made my booking the massage was priced at $150 on the website. When I paid at reception, I was charged more and when I queried the cost I was rudely told that the price increased on Sept 1st. My booking was made more recent than that and the cost on the website was $150. The $49 scalp massage is a few drops of hot oil and a quick massage. Also upon arrival there was no one in reception to greet me, I waited a few minutes and took it upon myself to grab a clipboard and fill in the form. When the receptionist finally came in I felt I was just an annoyance to her and the service level is not reflected in the price you pay. I am a regular user of the spa but I dont feel its good value for money anymore, I cant fault the massage but the overall experience is not at the level it used to be at.