L.M. Spa (1123 reviews)

Comment

1) Massage was good but didn’t quite get into the muscle areas properly 2) entire venue was too hot, massage room in particular was too hot with the spa bath running. Pool was also too warm to enjoy a swim. 3) no clear towels in the male toilets to dry yourself after a shower 4) shower head in male toilet on the left broken and squirted water up into the air setting my dry clothes 5) pool area too hot on a warm day. Should open a few windows so air can circulate

Comment

I booked a spa package for my sister and I which was great value for money, we were greeted by a lovely lady who was very friendly and helpful and the services provided were excellent and run professionally. We arrived early as we wanted to make full advantage of the pool and facilities before our treatment but sadly this experience was extremely disappointing. The entrance into the spa was dirty, full of leaves we thought we were working through the back door of the premise as it did not look inviting at all. The facilities are very old, the bathrooms had rusty hairdryer holders, chipped tile and looked old and run down. The sauna was very noisy and felt dirty. The decor was very dated. The pool was cold, we were advised that the spa's heat pump was no longer working, the cushions on the sun beds were stained, worn out and uncomfortable. I was married there 23 years ago and could not fault the property back then, I have also had previous spa treatments in the past few years and always enjoyed them however I am not sure I would recommend the spa or hotel at this stage. This property is in need of a good refurbishment.

Comment

The joint room could do with a bit of a renovation to suit the main waiting area… if feels quite big and not super relaxing. Also the service overall was good but I do think it was expensive for what we paid. But it was still an enjoyable experience.

Comment

This was our second visit to LM Spa for our wedding anniversary getaway. Last year's experience was excellent; therefore, we decided to come back and enjoy a similar experience. Unfortunately, we did not feel the same excitement as before. The quality of service provided was not at the same standard as last year, when the package cost us more.

Comment

Beautiful environment and decor. Great overall service however too noisy. I could constantly hear talking and laughing of the next clients waiting, footsteps and the stairs the entire time of my 4hr package. Made it hard to fully relax and zone out.

Comment

Massage and facial were excellent. Lunch inclusive in the package we received was very disappointing. The restaurant had terrible ambience (drilling and repair was being done on a nearby staircase) the wait staff did not make us feel welcome on arrival nor on departure. Have been to the spa several times and loved it but will not rebook a lunch package again as it really let down the day.