L.M. Spa (1167 reviews)

Comment

Overall, the experience was good, but the receptionist came to me at 4.55 pm to advise me the Spa would be closed at 5 pm. If I wanted to stay longer I could, but I would have to drop my key at the Hotel reception. She did not advise me where that was and which way to go. I completed my client details, but the therapist attending me did not get this handed to her so I had to go through all the information again. I also requested the therapist advise me on each treatment she was doing, but this didn't happen, so I had no idea what was going on my face.

Comment

Overall it was a very nice experience. However, not very suitable for elderly people as bathroom floor and pool area tiles were slippy, no hook for towel on door of shower and no handrail in shower. Bathroom area was a bit congested with only two toilets.

Comment

There were far too many kids and people in th pool area for it to be a relaxing part of the experience. The spa seemed understaffed as nobody was restocking towels or cleaning up day beds no longer being used. We enquired about upgrading to a sale advertised on the change room doors and were told it's not possible as the restaurant would need more notice. Surely the restaurant could have been called to check availability at least. One of the massage therapists was clearly sick and coughing during the couples massage. Overall quite a disappointing visit compared to past experiences.