L.M. Spa (1099 reviews)

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This was my second visit to LM SPA & it was even better than the first which I did not think was possible. I gave my daughter a spa package voucher for Christmas & we both had an amazing experience & will be back again definitely. Our travelling time was almost 3 hours from home & totally worth it. Every staff member from being greeted to our massage therapist was so lovely, respectful, kind & could not fault. Mother/Daughter quality time is so very special & always a blessing. We stayed for a couple of hours after our experience & used the heated pool which just topped off our day. Leaving so very relaxed & totally happy. Looking forward to returning again 😊.

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Our massage therapists were wonderful. I took my mum in, who is nearly 70 and has broken her spine, neck, collarbone, etc multiple times thanks to a life spent with horses. She has always been very nervous about massages, understandably, because she doesn't want to aggravate anything that's already upset within her body. I had booked an "indulgence package" through the hotel, which included a relaxation massage at the spa. We spoke to our massage therapists before the session and my mum explained her concerns. By the end of the session I thought I was going to need a spoon to scoop her up from the bed - she was so relaxed and happy! I honestly couldn't be happier I took her here. The only negative thing I can say is that there seemed to have recently been a bird that got lost in the spa lounge area, as there were a few small piles of bird droppings on the tiles. They kind of stand out like the proverbial, so it was hard not to notice them. Other than that though, everything else was clean, well maintained and had a nice ambience. They also served my favourite tea - TeaDrop for post massage wind down. Very appreciated!

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I love coming to the Mansion Spa. The staff are always lovely and welcoming. The facilities and services are lux. The therapists are highly skilled. Perry was my amazing therapist today and WOW, she's one of the best I've received treatments from. I had the hamam, hot stones massage & Rose signature facial with a glass of bubbles. I floated out of the spa, feeling completely relaxed & buttery soft. Easy to book, easy to get to, easy to be pampered! Hard to go home! I'll always go back.

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We were very disappointed with our spa experience due to the rudeness of the male on reception. From the moment we arrived he was argumentative, unprofessional and dismissive in regards to advising us that our Luxury escape vouchers had expired. Our vouchers had not expired and was valid however he was looking at a previous voucher as we were return clients. No apologies were made from him, even when he eventually did find our current voucher. The interaction with him left us feeling uncomfortable and not the calming spa experience we took an annual leave day for to enjoy. As a previous client who has been numerous times to the spa, I will not be returning due to the unprofessional treatment we received from this staff member.