L.M. Spa (1166 reviews)

Comment

A lot of good staff have left. Cost cutting is obvious. No basic repairs/ maintenance. Walls and doors need a deep clean in bathrooms and paint touch ups. Rusty plant holder falling off wall in female toilets. Doors to toilets an eyesore with new locks scraping wall as not fitted correctly or finished to a decent standard. No curtain replaced in downstairs waiting area so ambience lost as too bright and scuttling staff seen too much which is not relaxing. Curtain also muffled loud voices of upstairs staff and customers a bit. No hot tea anymore / one jug of luke warm tea. No blanket for massage covering whilst waiting for masseuse, but a standard towel - what’s next? A piece of butchers paper? Pool. Is great but some deck chairs wobbly and need fixing and foam on cushions so thin that not comfy after 5 minutes. Prices have gone up as of my next visit I am told but if standards don’t improve I feel customers will be lost which will be a shame as I have been a regular for years and would hate it’s reputation to spiral downward.

Comment

I booked this outing for five people,my friends of 54years as a Xmas gift. It was booked months in advance with the request we could all go together a 3and a 2 in separate rooms . When I checked closer to the day , they said they couldn’t accommodate us ,I was so disappointed. If any one wants to book more than two people it seems to be to difficult for them to handle.