L.M. Spa (1222 reviews)

Comment

Peri was lovely, thank you.

Comment

Unfortunately this experience didn’t live up to my previous visit. Four years ago I attended for a babymoon package and it was absolutely amazing, which is why I chose to return. The staff on this occasion were very lovely and welcoming and the customer service itself was warm and friendly. However, there was no pre-massage paperwork completed, I was only verbally asked about allergies or pain areas. During the massage there were frequent 3–4 minute pauses throughout the session, which I’ve never experienced before. Around a third of the massage was performed one-handed, which made the treatment feel below average and not as relaxing or consistent as expected. The lounge seating in the waiting area was also quite worn and could really use an upgrade, as it detracted from the overall spa atmosphere. While the staff were kind and professional, the massage itself was a let down, particularly for the price paid. I would have expected a higher standard given my previous experience.

Comment

Went to bathroom and open my cupboard to retrieve my dressing gown and it wasn’t there. I then went back to reception and was told “it in your locker. Did you open it”. I said yes nothing there and then proceeded giving it to me. As I was getting changed a lady comes into the male toilets from the pool asking me if I can get her bags out of the locker when I was half naked. I told her to wait. I get ready and receptionist tell me to go down stairs and someone would get me. Waiting room was dirty, white stone doors were black (need a magic sponge) to clean it and I waited around 15 minutes. The lady that massage me was the best massage I have received.